American Arbitration Association

Job Listings

View our latest job openings for experienced professionals. Please click on the job title for more information, and apply from that page if you are interested. 

 

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- humanresources@adr.org.  

 

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. 



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Job Locations US-TX-Dallas
The Director of ADR Operations assists the Center Assistant Vice President with managing the overall caseload and serves in a leadership capacity for the case management staff; ensures that appropriate resources are utilized in the execution of assignments to provide a high level customer service.  This position entails a high degree of contact with clients, their representatives, arbitrators, mediators, and AAA staff. Named as one of the 50 best nonprofits to work for by the Non-Profit Times in 2019 and 2020, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, and vision coverage, a student loan contribution program, a 403(b) savings and retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1734
Job Locations US-CA-Fresno
The American Arbitration Association (AAA) is seeking a Case Administrator (Legal Services Administrative Support) who will be responsible for providing case management of alternative dispute resolution (ADR) services. The Case Administrator will serve as an impartial liaison to the parties and their representatives. This position is located in our Western Case Management Center in Fresno, CA. The AAA was named one of the best 50 nonprofits to work for in the USA. We offer a rewarding career, in a fast-paced, results-driven environment. The selected candidate will be eligible to participate in our comprehensive benefits program, which includes health and Rx, dental and orthodontia, vision, student loan repayment program, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, and generous paid time-off benefits.
Job ID
2021-1733
Job Locations US-TX-Dallas
The American Arbitration Association (AAA) is seeking a Finance Assistant who will be responsible for daily payment processing, allocation of payments, conducting case accounting functions, and clerical accounting duties.  The AAA was named one of the best 50 nonprofits to work for in the USA. We offer a rewarding career, in a fast-paced, results-driven environment. The selected candidate will be eligible to participate in our comprehensive benefits program, which includes health and Rx, dental and orthodontia, vision, student loan repayment program, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, and generous paid time-off benefits.
Job ID
2021-1732
Job Locations US-CA-Fresno
The Manager of ADR Services oversees the delivery of high quality services on an assigned caseload and manages a team of staff members while promoting a collaborative environment; demonstrates and applies a high level of ADR knowledge and expertise, and provides external client services by managing the party experience with the AAA; serves as the primary contact for clients, arbitrators and mediators. 
Job ID
2021-1730
Job Locations US-NY-Buffalo
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a Supervisor of Intake, New York State Insurance (NYSI). The Supervisor directs and provides guidance to an assigned team responsible for case administration, which includes the conciliation and arbitration of no-fault claims; serves as a liaison between parties and their representatives; proactively resolves client-related matters, takes preventative measures to offset concerns. This position is located in our NYSI Buffalo Regional Office, New York. The successful candidate will telework using an AAA issued laptop temporarily until the respective AAA business location is fully operational and must have access to a private Wi-Fi network. Named as one of the 50 best nonprofits to work for by the Non-Profit Times in 2019 and 2020, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, and vision coverage, a student loan contribution program, a 403(b) savings and retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1729
Job Locations US-NY-New York
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a Supervisor of New York State Insurance (NYSI). The Supervisor directs and provides guidance to an assigned team responsible for case administration, which includes the conciliation and arbitration of no-fault claims; serves as a liaison between parties and their representatives; proactively resolves client-related matters, takes preventative measures to offset concerns. This position is located in our NYSI Case Management Center in New York, NY. The successful candidate will telework using an AAA issued laptop temporarily until the respective AAA business location is fully operational and must have access to a private Wi-Fi network. Named as one of the 50 best nonprofits to work for by the Non-Profit Times in 2019 and 2020, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, and vision coverage, a student loan contribution program, a 403(b) savings and retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1728
Job Locations US-NY-Buffalo
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a Quality Control Manager to serve as a key leader in the AAA's New York State Insurance Case Management Center (NYSI CMC). The Quality Control Manager develops quality control objectives, plans, and manages to control the quality of the NYSI CMC services, ensuring work policy and process enhancements that provide optimum service quality at the minimum quality cost. The ideal candidate must have access to a private Wi-Fi network, live in the state of New York, and telework using an AAA issued laptop temporarily until the Buffalo Regional Office reopens. Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, and discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1727
Job Locations US-GA-Atlanta
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a Case Administrator to serve as a key associate providing administrative support on arbitration cases per the AAA's rules and procedures and applicable law. The Case Administrator will communicate effectively and respond to inquiries in a timely, courteous manner, assist managers with informing and educating clients on ADR processes, and applies advanced understanding of AAA rules in administering arbitration cases. This position is located in our Southeast Case Management Center (SECMC) in Atlanta, Georgia. The ideal candidate must have access to a private Wi-Fi network and telework using an AAA issued laptop temporarily until the SECMC reopens. Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, and discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1726 JT
Job Locations US-GA-Atlanta
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks an Administrative Assistant in our Southeast Case Management Center, located in Atlanta, GA. The Administrative Assistant will be instrumental in providing administrative and clerical support to the Vice President and center managers, as well as serving as back-up for such as reception and other administrative personnel; answering non-routine correspondence and assembling highly confidential and sensitive information. The ideal candidate will use independent judgment to prioritize and organize a workload dealing with a diverse group of important external and internal contacts.   The ideal candidate must have access to a private Wi-Fi network and telework using an AAA issued laptop temporarily until the Southeast Case Management Center reopens.   Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, and discounted pet insurance, and generous paid-time-off benefits.
Job ID
Administrative Assistant-GA-2021
Job Locations US-GA-Atlanta
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a Finance Assistant to serve as an essential accounting clerk responsible for accounting functions such as daily processing of checks and data entry. The Finance Assistant will also perform clerical duties to ensure that all aspects of financial administration for case files are accurate and ensure that payments are processed promptly. This position is located in our Southeast Case Management Center in Atlanta, Georgia. The ideal candidate must have access to a private Wi-Fi network and telework using an AAA issued laptop temporarily until their office location reopens. Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, and discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1724 JT
Job Locations US-MN-Minneapolis
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a Manager of Alternative Dispute Resolution (ADR) Services to serve as a key leader responsible for supervising Case Administrator(s). The Manager will apply a high level of understanding of analysis and application of ADR processes, case administration rules and procedures, and case administration policies to administer arbitration cases. This position can be located in Fresno, CA, Johnston, Rhode Island, or Minneapolis, Minnesota. The ideal candidate must have access to a private Wi-Fi network and telework using an AAA issued laptop temporarily until their office location reopens. Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, and discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1723 JT
Job Locations US-RI-Johnston
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a Manager of Alternative Dispute Resolution (ADR) Services to serve as a key leader responsible for supervising Case Administrator(s). The Manager will apply a high level of understanding of analysis and application of ADR processes, case administration rules and procedures, and case administration policies to administer arbitration cases. This position can be located in Fresno, CA, Johnston, Rhode Island, or Minneapolis, Minnesota. The ideal candidate must have access to a private Wi-Fi network and telework using an AAA issued laptop temporarily until their office location reopens. Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, and discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1722 JT
Job Locations US-CA-Fresno
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a Manager of Alternative Dispute Resolution (ADR) Services to serve as a key leader responsible for supervising Case Administrator(s). The Manager will apply a high level of understanding of analysis and application of ADR processes, case administration rules and procedures, and case administration policies to administer arbitration cases. This position can be located in Fresno, CA, Johnston, Rhode Island, or Minneapolis, Minnesota. The ideal candidate must have access to a private Wi-Fi network and telework using an AAA issued laptop temporarily until their office location reopens. Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, and discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1721 JT
Job Locations US-CA-San Francisco
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a Director of Alternative Dispute Resolution (ADR) Services to serve as a tactical leader in the AAA's San Francisco, California office location. The Director will be primarily responsible for delivering ADR case management services of assigned cases and assists with the development and promotion of AAA's ADR services. The ideal candidate must have access to a private Wi-Fi network and telework using an AAA issued laptop temporarily until the San Francisco Regional Office reopens. Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, and discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1720 JT
Job Locations US-RI-Johnston
The American Arbitration Association (AAA) is seeking a Case Administrator (Level II) to work out of our Johnston, RI Case Management Center. In this role, you will be responsible for providing administrative support on arbitration and mediation cases, responding and communicating with arbitrators, clients, and their attorneys, informing and educating clients on alternative dispute resolution (ADR) processes, issuing correspondence, updating case records in a proprietary case management software application, and scheduling case-related calls and hearings.   This position is located in our Johnston, RI office. The successful candidate will telework using an AAA issued laptop temporarily until the Johnston Office fully reopens, and must have access to a private Wi-Fi network.   Named one of the best 50 nonprofits to work for in the country (2019 and 2020), we offer rewarding careers in a fast-paced, results-driven environment. The selected candidate will be eligible to participate in our comprehensive benefits program, which includes health and Rx, dental and orthodontia, vision, student loan repayment program, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans with company match, and generous paid time-off benefits.
Job ID
2021-1719
Job Locations US-RI-Johnston
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a Case Administrator II (Legal Service Administrative Support). The Case Administrator is primarily responsible for providing administrative support on arbitration cases in accordance with the rules and procedures of the AAA and applicable law, communicates effectively and responds to inquiries in a timely, courteous manner, and assists managers with informing and educating clients on ADR processes. This position is located in our North East Case Management Center in Johnston, Rhode Island. The successful candidate will telework using an AAA issued laptop temporarily until the respective AAA business location is fully operational and must have access to a private Wi-Fi network. Named as one of the 50 best nonprofits to work for by the Non-Profit Times in 2019 and 2020, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, and vision coverage, a student loan contribution program, a 403(b) savings and retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1718 JT
Job Locations US-NY-New York
The American Arbitration Association (AAA) is seeking a Case Administrator at our NYS Insurance Case Management Center. In this role, you will be responsible for providing administrative support on arbitration cases; communicating effectively and respond to inquiries in a timely manner; assisting managers with informing and educating clients on alternative dispute resolution (ADR)  processes; and applying advanced understanding of AAA rules in administering arbitration cases.   This position is located in New York City, NY. The successful candidate will telework using an AAA issued laptop temporarily until the respective AAA business location is fully operational, and must have access to a private Wi-Fi network.   Named one of the best 50 nonprofits to work for in the country (2019 and 2020), we offer rewarding careers in a fast-paced, results-driven environment. The selected candidate will be eligible to participate in our comprehensive benefits program, which includes health and Rx, dental and orthodontia, vision, student loan repayment program, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans with company match, and generous paid time-off benefits.
Job ID
2021-1717
Job Locations US-NY-New York | US-NY-Buffalo
The American Arbitration Association is seeking three (3) No Fault Hearing Liaisons, the positions are located in New York City and Buffalo, NY. The successful candidates will be important contributing members of a highly collaborative team in our New York State Insurance Case Management Center (NYSI CMC), and will serve as neutral liaisons between parties, their representatives, and arbitrators on assigned No Fault arbitration cases. The Liaisons will schedule arbitration hearings in a timely and efficient manner; monitor and update the hearing calendars to accommodate parties’ requests.   Named as one of the 50 best nonprofits to work for by the Non-Profit Times in 2019 and 2020, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, and vision coverage, a student loan contribution program, a 403(b) savings and retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1716
Job Locations US-NJ-Voorhees
The American Arbitration Association (AAA) is seeking two candidates to work remotely as Case Filing Specialists (Intake) on a temporary/seasonal basis. In this role you will work 37.5 hours per week, Monday - Friday, for a duration of 3-6 months.   The hourly wage for this temporary assignment will be $20.00. 
Job ID
Case Filing Specialist (TEMP)
Job Locations US-NY-New York
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a Quality Control Manager to serve as a key leader in the AAA's New York State Insurance Case Management Center (NYSI CMC). The Quality Control Manager develops quality control objectives, plans, and manages to control the quality of the NYSI CMC services, ensuring work policy and process enhancements that provide optimum service quality at the minimum quality cost. The ideal candidate must have access to a private Wi-Fi network, live in the state of New York, and telework using an AAA issued laptop temporarily until the NYSI CMC office reopens. Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, and discounted pet insurance, and generous paid-time-off benefits.
Job ID
2020-1709 JT