American Arbitration Association

Job Listings

View our latest job openings for experienced professionals. Please click on the job title for more information, and apply from that page if you are interested. 

 

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- humanresources@adr.org.  

 

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. 



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Job Locations US-NY-Buffalo
You will work with a dedicated group of professionals in our Buffalo, NY office and will be responsible for analyzing, indexing, and naming No Fault Auto Insurance documents submitted to parties prior to arbitration. This is an exciting opportunity for an individual seeking an administrative support position in the legal industry, and who prides himself/herself on professionalism, accuracy, client service, and collaboration.   Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including a starting wage rate of $24.90 per hour (based on a 37.5 hour work week) and a 7.5% incentive opportunity. Our employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1830
Job Locations US-NY-Buffalo
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks three (3) Directors of Resolution Services to join our New York State Insurance (NYSI) team. The Directors will be primarily responsible for identifying, analyzing, managing, and facilitating strategic process improvements to the NYSI Case Management Center's alternative dispute resolution services in compliance with NYSI Regulations, guidelines, and rules. The Directors also develop, cultivate, and maintain client relationships; identify, recommend, and assist in implementing strategic business initiatives that support business operations and resolution goals.   The annual equivalent salary range for this position is $77,000 - $77,893.   Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1829
Job Locations US-NY-Buffalo
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks No-Fault Auto Insurance Conciliators to join our New York State Insurance (NYSI) team. The Conciliators will be primarily responsible for administering and maintaining an assigned caseload in accordance with rules and regulations of the New York State Department of Financial Services, applicable insurance laws, and those of the AAA; ensures the accuracy of documentation and information, and maintains an efficient flow of communication between parties.   The annual equivalent salary range for this position is $56,000 - $56,490. Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1828
Job Locations US-NY-New York
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks No-Fault Auto Insurance Conciliators to join our New York State Insurance (NYSI) team. The Conciliators will be primarily responsible for administering and maintaining an assigned caseload in accordance with rules and regulations of the New York State Department of Financial Services, applicable insurance laws, and those of the AAA; ensures the accuracy of documentation and information, and maintains an efficient flow of communication between parties.   The annual equivalent salary range for this position is $66,000 - $66,700. Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1827
Job Locations US-RI-Johnston
You will work with a dedicated group of professionals in our Johnston, RI office and will be responsible for delivering high-quality case management services on arbitration and mediation cases. This is an exciting opportunity for an individual seeking an administrative support position in the legal industry, and who prides himself/herself on professionalism, accuracy, client service, and collaboration.   Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including a starting wage rate of $24.90 per hour and a 7.5% incentive opportunity. Our employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1826
Job Locations US-NY-New York
You will work with a dedicated group of professionals in our Old Slip, New York office and will be responsible for providing administrative support on arbitration cases; communicating effectively and responding to inquiries in a timely manner; assisting managers with informing and educating clients on alternative dispute resolution (ADR)  processes; and applying advanced understanding of AAA rules in administering arbitration cases.   Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package and a 7.5% incentive opportunity. Our employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1825
Job Locations US-NY-New York
You will work with a dedicated group of professionals in our New York office and will be responsible for providing financial services to ensure effective, efficient, and accurate financial and administrative operations in the NYS Insurance Programs. The Coordinator will provide general accounting and administrative support, including monitoring overdue accounts and taking appropriate collection action, handling the quarterly billing processing, and conducting follow up with collections.   Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including a starting wage rate of $34 per hour and a 7.5% incentive opportunity. Our employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1824
Job Locations US-GA-Atlanta
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a Customer Service Representative to join its Southeast Case Management Center (SECMC) in Atlanta, GA. The Customer Service Representative will be responsible for demonstrating the highest degree of professionalism, integrity, confidentiality, and courtesy in handling all general inquiries received on the national customer service line. The annual equivalent salary range for this position is $40,000 - $45,900. Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1823
Job Locations US-RI-Johnston
As a Senior Case Administrator (Case Administrator III) you will be responsible for providing advanced case management of alternative dispute resolution (ADR) services and serve as an impartial liaison to the parties and their representatives.   Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package. Our employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1822
Job Locations US-NY-New York
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a Supervisor to join our New York State Insurance Case Management Center. The Supervisor directs and provides guidance to an assigned team responsible for case administration, including conciliation and arbitration of no-fault claims; serves as a liaison between parties and their representatives; proactively resolves client-related matters; takes preventative measures to offset concerns.   The annual equivalent salary range for this position is $90,000 - $91,970.   Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1821
Job Locations US-NY-New York
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks three (3) Directors of Resolution Services to join our New York State Insurance (NYSI) team. The Directors will be primarily responsible for identifying, analyzing, managing, and facilitating strategic process improvements to the NYSI Case Management Center's alternative dispute resolution services in compliance with NYSI Regulations, guidelines, and rules. The Directors also develop, cultivate, and maintain client relationships; identify, recommend, and assist in implementing strategic business initiatives that support business operations and resolution goals.   The annual equivalent salary range for this position is $90,000 - $91,970.   Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1820
Job Locations US-GA-Atlanta
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a part-time Administrative Assistant to join our Southeast CMC team. The Administrative Assistant will provide administrative and clerical support to the VP and center managers; serves as back-up for such as reception and other administrative personnel; answers non-routine correspondence and assembles highly confidential and sensitive information; uses independent judgment to prioritize and organize a workload dealing with a diverse group of important external and internal contacts.   The hourly wage for this position is $20.60, and the successful candidate will work 20-25 hours per week. Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1819
Job Locations US-PA-Philadelphia
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a Case Administrator (Legal Service Administrative Support Associate) to join our Philadelphia Regional Office. The Case Administrator will be responsible for providing advanced case management of alternative dispute resolution (ADR) services in accordance with the rules and procedures of the AAA and applicable laws; serves as an impartial liaison to the parties and their representatives; possesses an in-depth understanding of ADR processes and their application to different cases. The hourly wage rate is $23.40, and this position is covered under a collective bargaining agreement with the United Food and Commercial Workers, Local, 1776 union.   Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1818
Job Locations US-CA-Fresno
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a Case Administrator (Legal Services Administrative Support Associate) to join our Consumer Operations team. The Case Administrator will be primarily responsible for providing administrative support on arbitration cases in accordance with the rules and procedures of the AAA and applicable law; communicates effectively and responds to inquiries in a timely, courteous manner; assists managers with informing and educating clients on ADR processes; apply advanced understanding of AAA rules in administering arbitration cases.   The annual equivalent salary range for this position is $48,000 - $48,500. Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1817 new
Job Locations US-CA-Fresno
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a Case Assistant to join our Consumer Operations team. The Case Assistant will be primarily responsible for providing administrative support on the case management process in accordance with the rules and procedures of the Association. The annual equivalent salary range for this position is $42,000 - $42,300.   Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1816
Job Locations US-TX-Dallas
You will work with a dedicated group of professionals in our Dallas, TX office and will be responsible for managing the day-to-day finance operations of the Division and supervising the Finance Team. This is an exciting opportunity for an individual seeking a mid-level management position in the legal industry, and who prides himself/herself on professionalism, accuracy, client service, and collaboration.   Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including a starting salary of $67,500 and a 10% incentive opportunity. Our employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1815
Job Locations US-GA-Atlanta
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a Finance Assistant to join our Commercial team in the Southeast Case Management Center. The Finance Assistant will be primarily responsible for performing accounting functions such as daily processing of checks and data entry, accounting, and clerical duties to ensure that all aspects of financial administration for case files are accurate and that payments are processed promptly.   This position's annual equivalent salary range is $39,000 - $40,000, with an incentive opportunity to participate in a quarterly incentive pay program targeting a payout of 7.5% (annualized basis) based on individual contributions, goal achievement, and organizational performance.   Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1814
Job Locations US-TX-Houston
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a Director of ADR Services to join our Construction team in the Central Case Management Center. The Director will be primarily responsible for the delivery of ADR case management services of assigned cases and assists with the development and promotion of AAA’s ADR services.   The annual equivalent salary range for this position is $76,000 - $77,800, with an annual discretionary incentive opportunity targeting a payout of 10% of base salary, based on individual contributions, goal achievement, and organizational performance.   Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1813
Job Locations US-NY-Buffalo
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a Supervisor to join our New York State Insurance Case Management Center. The Supervisor directs and provides guidance to an assigned team responsible for case administration, including conciliation and arbitration of no-fault claims; serves as a liaison between parties and their representatives; proactively resolves client-related matters; takes preventative measures to offset concerns.   The annual equivalent salary range for this position is $77,000 - $77,800.   Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1811
Job Locations US-NY-New York
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a Case Administrator (Legal Service Administrative Support) to join its Labor, Employment and Elections team in New York, NY. The Case Administrator will be responsible for providing advanced case management of alternative dispute resolution (ADR) services in accordance with the rules and procedures of the AAA and applicable laws; serves as an impartial liaison to the parties and their representatives; possesses an in-depth understanding of ADR processes and their application to different cases. The ideal candidate must temporarily have access to a private Wi-Fi network and telework using an AAA-issued laptop until our New York Headquarter location reopens this fall. The salary range for this position is $55,000 – $57,000. Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Job ID
2021-1805 new