American Arbitration Association

Careers at the American Arbitration Association & International Centre for Dispute Resolution



The American Arbitration Association (AAA) is the global leader in conflict resolution, and we have delivered alternative dispute resolution (ADR) services built on integrity, innovation, and client service for nearly a century.  With 575 employees working in 27 offices throughout 18 US states and Singapore, our staff pursue rewarding careers in a fast-paced, collaborative environment.


The AAA offers competitive compensation levels and comprehensive benefits that help maintain a healthy work-life balance. Eligible employees can take advantage of three high-quality medical plans along with dental and vision coverage, HSA and FSA including commuter benefits, student loan repayment program, 403(b) savings and retirement plan with company matching contributions, wellness benefits and much more. The AAA was named one of the best 50 nonprofits to work for in the USA.




“We facilitate resolution with rules, expertise, panelists, technology, offices, staff, experience and history, financial strength.  Our market share in the dispute resolution field is enhanced by our not-for-profit status, our arms-length relationship with arbitrators and mediators, our ability to put the public, the process and the parties first.”  - India Johnson, CEO



Our Commitment to Diversity and Inclusion 


Diversity updated


Because of the breadth of the AAA's work and the global reach of its services, we recognize the importance and contribution of a diverse work force and are committed to respecting and increasing diversity.  Our integrity demands impartial and fair treatment of all people with whom we come in contact, regardless of gender, race, ethnicity, age, religion, sexual orientation or other characterization. Our conflict management services put into practice our goal for the resolution of disputes between parties with different perspectives, experiences, and backgrounds.


If you are unable to submit your resume or complete an online employment application, you may request a disability accommodation and submit your information through an alternative method by contacting an HR Representative at 212-520-7037, or by email to:


The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


Note:  If you are interested in being considered for our Roster of Arbitrators and Mediators, please click here for more information.


To learn more about the AAA, please visit the following links:


Job Listings

You can view all open job positions or use the following search form to find jobs that suit your specific career interests.

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