American Arbitration Association

Case Administrator (Legal Services/Administrative Support)

Job Location(s) US-MN-Roseville
Job ID
Case Admin-II- Consumer-MN
Alternative Dispute Resolution


The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a Case Administrator (Legal Service Administrative Support) to join its Consumer Operations team in Roseville, MN. The Case Administrator will be responsible for providing advanced case management of alternative dispute resolution (ADR) services in accordance with the rules and procedures of the AAA and applicable laws; serves as an impartial liaison to the parties and their representatives; possesses an in-depth understanding of ADR processes and their application to different cases.This is an exciting opportunity for an individual seeking a career in the legal industry who prides themselves on professionalism, client service, communications abilities, and problem-solving skills.


Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including a starting wage rate of $24.90 per hour and a 7.5% incentive opportunity.The successful applicant will work from the Roseville, MN  office, on a hybrid basis (approximately 50% on-site) Our employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.



  • Enters and maintains electronic case records, data, documents, correspondence, schedules, and other information on arbitration and mediation cases using a proprietary software system (PRISM).
  • Prepares communications for parties, party attorneys, arbitrators and mediators.
  • Assists in the management of cases; takes the lead on completing tasks and monitoring emails for assigned cases in the absence of Manager of ADR Services.
  • Assists in the coordination, initiation, and facilitation of conference calls.
  • Applies in-depth knowledge of AAA rules and procedures and evaluates their application to different cases.
  • Initiates billing, disbursement, and collection; communicates to parties, party attorneys, arbitrators and mediators.
  • Proactively identifies case management issues and works with Manager of ADR Services to find solutions.
  • Understands the responsibilities of arbitrators and mediators, and provides feedback to management on the Roster.
  • Attends on-site meetings and in-person training sessions.


Education & Experience: Associates degree in business or related discipline; 2 years of related work experience (e.g. customer service or administrative support in a professional services environment), or an equivalent combination of education and work experience.

Communications Abilities: (Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; spells correctly; writes using concrete, specific language; uses punctuation correctly; writes grammatically.

Computer Skills: Intermediate proficiency in Microsoft Word, Excel; high level of accuracy and proficiency in data entry and electronic records management.


The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


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