American Arbitration Association

Quality Compliance Auditor

Job Location(s) US-NY-Buffalo
Job ID
General Business


You will be responsible for performing timely, detailed, and independent internal quality management system (QMS) audits to assess regulatory compliance and operational protocols, analyze and measure standard operating procedures deviation, and partner with the NYSI leadership to meet organizational and divisional objectives and initiatives. This is an exciting opportunity for an individual seeking a career in the legal industry who prides themselves on professionalism, client service, communications abilities, and problem-solving skills.


The successful applicant will work on a hybrid basis (approximately 50% on-site). The starting annual equivalent salary range for this position is $73,600 - $77,900, and a 10% incentive opportunity.


Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. Our employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time-off benefits.



  • Leads and supports quality system audits to ensure the QMS operates in a state of compliance and continuous improvement; prepares audit reports, conducts audit briefings upon audit completions within specified timeframes, and generates corrective action requests.
  • Promotes and provides quality standards and practices throughout the organization; assists management in making updates to policies and standard operating procedure manuals; organizes, implement, and manage all activities to maintain compliance with the regulation and comply with ISO 9001.
  • Develops and maintains KPIs across departments and quality domains; track ‘warning’ thresholds and develop remediation plans.
  • Establishes and maintains a professional rapport with the user community, stakeholders, and internal staff; responds to inquiries promptly.
  • Anticipates troubleshoots and resolves issues fostering resolution and efficient management of cases; ensures that complex issues are correctly escalated.
  • Partners and assists NYSI executives in defining long-term quality objectives and developing annual plans to achieve targeted and long-term goals, identifies defects and recommends risk aversion measures.
  • Contributes to the development and improvement of audit program metrics and the development of the audit schedule; supports the Business’ internal and external audit compliance strategies.
  • Completes audit finding follow-ups with testing to validate the effectiveness of action plans in response to audit recommendations and communicates status updates to management.
  • Develops recommendations for risk management, control, process, and system improvements; effectively communicates and educates process owners on the importance of controls and the significance of audit findings.
  • Maintains and reviews quality assurance and controlled documentation for quality and regulatory impact as required by the Quality Management System; prepares documents and manuals and conduct investigations and document findings.
  • Leads, facilitates, and participates in continual improvement initiatives (e.g., seek feedback); identifies and recommends operating efficiencies and system improvements, and communicates best practices across the division.
  • Ensures confidentiality; adheres to the AAA’s information security and data privacy policies, procedures, and practices.
  • Manages internal and external customer concerns and complaints.
  • Demonstrates regular, reliable, predictable attendance.
  • Attends on-site and in-person meetings and training sessions.


Education & Experience: Bachelor’s degree in business, technology, or related discipline; 3-5 years of relevent work experience in Quality Control management and/or an audit environment; or an equivalent combination of education and experience.


Language Skills:  Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization.


Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.


Computer Skills: Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook and experience using web-based software and/or database management software.


The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


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