American Arbitration Association

Case Administrator (Legal Services Administrative Support)

Job Location(s) US-NY-New York
Job ID
Alternative Dispute Resolution


You will work with a dedicated group of professionals in our New York City office and will be responsible for providing administrative support on arbitration cases and performing data entry tasks in accordance with the rules and procedures of the AAA and applicable law. This is an exciting opportunity for an individual seeking a career in the legal industry who prides themselves on professionalism, client service, communications abilities, and problem-solving skills.


The successful applicant will work on a hybrid basis (approximately 50% on-site) or fully remote. Fully remote employees must work from their primary residence, which must be located within a commutable, 100‐mile radius of the regular AAA worksite. The starting annual equivalent salary range for this position is $54,100 - $57,330, and a 7.5% incentive opportunity.


Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. Our employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time-off benefits.



  • Reviews case-related documents received from internal and external parties; uploads documents into system, enters data, records, logs, reports, and sends correspondence; Ensures correct identification and categorization of documents, entry of data, logs, reports and correspondence.
  • Provides information regarding procedural, billing and case status questions; reviews stipulations, court orders, insurance policies, and other legal documents; disseminates correspondence, and updates case status and schedules hearings.
  • Initiates and maintains an efficient flow of information; processes arbitrator dispositions and adjournment requests; manages arbitrator’s calendar; responds to inquiries related to arbitration cases; monitors and follows up to ensure cases are submitted; arranges phone conferences to ensure timely transmittal of case related correspondence.
  • Determines and assigns medical professionals per request of arbitrator to review independent medical exams provided by parties.
  • Articulates and demonstrates advanced knowledge of arbitration sections of NYS Regulation 68 and NYS Regulation 35D related to NYSI Division’s operations and tasks specific to their role and departments; Appropriately addresses inquiries from parties; elevates complex inquiries as needed; Demonstrates advanced knowledge of NYS insurance forms and/or related documents related to NYS Regulation 68 and/or NYS Regulation 35D and NYSI procedures.
  • Ensures confidentiality of case information and case records; adheres to the AAA’s information security and data privacy policies, procedures, and practices.
  • Completes assigned tasks in online case management system, which includes capturing settlement agreements, inputting billing and check requests, reviewing the case financials, review and send awards, processing withdrawals, processing telephonic requests, reviewing messages, processing technical corrections, abeyance requests, and answering party and arbitrator inquiries.
  • Establishes a professional rapport with the user community, stakeholders, and internal associates; maintains neutrality; responds to inquiries in a timely manner; anticipates, troubleshoots and resolves problems by weighing the importance of facts and issues in a manner that fosters resolution and efficient management of cases; ensures that unresolved and complex issues are escalated to the appropriate supervisor.
  • Demonstrates regular, reliable, and predictable job attendance.
  • Attends on-site and in-person meetings and training sessions.


Education & Experience: Associate’s degree in business or related discipline; 0-2 years of relevant work experience (e.g. -customer service, medical/liability insurance, case administration, legal environment); or an equivalent combination of education and work experience.

Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Technical Skills: Intermediate proficiency with Microsoft Excel, Word, and web-based case management systems.


The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


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