American Arbitration Association

Regional Liaison (Administrative Support)

Job Location(s) US-IL-Chicago
Job ID


You will work with a dedicated group of professionals and will support the regional office's administration of arbitration and mediation cases, as well as operational and business development activities, and will liaison between the regional office, clients, and case management centers to facilitate superior client service.  This is an exciting opportunity for an individual seeking a career in the legal industry who prides themselves on professionalism, client service, communications abilities, and problem-solving skills.


The successful applicant will work from the Chicago, IL office, with telework available approximately 1-2 days per week. Starting annualized salary level is $60,000 plus a 7% discretionary incentive opportunity.


Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.


COVID -19 INFORMATION: As a condition of employment, the AAA currently requires employees to either be fully vaccinated or provide proof weekly of a negative COVID-19 test.  Employees may request an accommodation for medical or religious reasons.


  • Liaise with case administration teams in multiple centers; answers client inquiries regarding the AAA’s services, filing procedures, and case administration.
  • Maintains and compiles marketing or case related databases; identifies and conducts research analysis on prospective clients.
  • Obtains and coordinates appointments and other scheduling matters for executives.
  • Maintains and updates marketing and presentational materials such as overheads, videotapes, slides, handouts, and presentation folders.
  • Maintains and communicates with panel and advisory group members.
  • Coordinates logistics for assigned regional training programs, meetings and events.
  • Serves as a receptionist for the office, greets visitors, answers phones, books hearing rooms, word processing, filing, and maintaining calendars.
  • Reviews and distributes incoming mail and maintains postage account.
  • Orders supplies, manages vendor relationships, schedules maintenance of office equipment, and liaise with building management and headquarters on facility management,
  • Maintains/tracks invoices, coordinates billing/invoicing and compiles month end reports
  • Demonstrates regular, reliable, predictable job attendance.
  • Attends on-site and in-person meetings and training sessions.


  • Education and Experience:  Bachelor's degree in legal or business related field, 1-3 years of high-level administrative support role, or equivalent mix of education and experience.
  • Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to
    customers, arbitrators, mediators or employees of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.
  • Technical Skills: Intermediate proficiency with Microsoft Excel, Word, Outlook and PowerPoint; ability to become proficient with web-based case management systems.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. 


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