American Arbitration Association

Case Administrator (Legal Service Administrative Support Associate)

Job Location(s) US-NJ-Somerset
Job ID
2022-1854
Category
Alternative Dispute Resolution

Overview

The American Arbitration Association (AAA) is seeking a Case Administrator (Legal Service Administrative Support Associate) to join its Labor, Employment and Election division. The Case Administrator provides advanced case management of alternative dispute resolution (ADR) services in accordance with the rules and procedures of the AAA and applicable laws; serves as an impartial liaison to the parties and their representatives; possesses an in-depth understanding of ADR processes and their application to different cases.

 

Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including a starting wage rate of $27.57 per hour (based on a 37.5 hour work week) and a 7.5% incentive opportunity. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

Responsibilities

The selected candidate will possess a solid administrative and clerical skillset, including general corporate, not-for-profit, or other organizational experience, with a demonstrated ability to interact and work with individuals at all levels internally and externally. Primary responsibilities include the following:

  • Initiates and maintains an efficient flow of information between the parties and neutrals.
  • Tabulates accurate electronic files and financial records in accordance with corporate standards.
  • Uses existing computer and database systems to manage casework tasks effectively and efficiently.
  • Understands and applies existing billing, disbursement, and collection policies and practices to execute compliance and communicates these with parties, advocates, and neutrals.
  • Proactively identifies case management issues and takes appropriate action to resolve them in cooperation with the Manager of ADR Services.
  • Responds to inquiries regarding AAA services promptly, with accurate and specific information; utilizes practical time management skills to focus on critical issues and to set priorities.
  • Initiates and conducts administrative conferences and facilitates preliminary hearings on all cases.
  • Participates in regular training and meetings to review new and existing policies and procedures.

Qualifications

Education & Experience: Bachelor’s degree; 2 years of work experience involving comprehensive customer service in a law office or judicial-related environment; or an equivalent combination of education and experience.


Communications Abilities: (Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; spells correctly; writes using concrete, specific language; uses punctuation correctly; writes grammatically.

 

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts, and graphs.


Reasoning Ability: Possesses the ability to solve practical problems with a variety of variables; exercises sound judgment to make decisions in a manner consistent with the essential job functions, including the ability to determine importance as well as when to elevate problems to a supervisor.


Software Skills: Intermediate proficiency with Microsoft Word, Excel, and Microsoft Office

 

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

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