American Arbitration Association

Administrative Assistant

Job Location(s) US-GA-Atlanta
Job ID


The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks an Administrative Assistant in our Southeast Case Management Center, located in Atlanta, GA. The Administrative Assistant will be instrumental in providing administrative and clerical support to the Vice President and center managers, as well as serving as back-up for such as reception and other administrative personnel; answering non-routine correspondence and assembling highly confidential and sensitive information. The ideal candidate will use independent judgment to prioritize and organize a workload dealing with a diverse group of important external and internal contacts.


Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, and discounted pet insurance, and generous paid-time-off benefits.


  • Organizes, maintains and submits documentation and information (including organization charts, attendance matters, supporting managements’ recruitment, on-boarding and new hire activities, etc.).
  • Schedules and organizes meetings, travel, conferences and department activities for staff.
  • Keeps secure, orderly and organized records and files (i.e. staff information and recruitment activity); includes calculation of attendance accruals and other related information; periodically reviews, identifies and reports inaccuracies to supervisor.
  • Communicates with AAA corporate office staff on assignments, including payroll matters and concerns; responds to inquiries from the Center VP, other management entities and staff in a timely manner.
  • Writes correspondence and prepares documents/paperwork and HR related data/spreadsheets; prepares internal documents for dissemination among staff members, document submissions to corporate office, etc.
  • Conducts follow-up on work activities to meet deadlines and responds accordingly to time sensitive matters.
  • Assists and coordinates planning for special presentations and various other CMC meetings and events (makes room arrangements, sends invitations, and liaises with related external and internal parties).
  • Resolves everyday issues; escalates non-standard and complex issues to direct supervisor and when not available to a member of CMC management or supervisory team.
  • Attends on-site meetings and in-person training sessions.


Education & Experience: High School diploma or GED; and 1-2 years of progressive experience in an administrative support capacity; or an equivalent combination of education and experience.

Language Skills:  Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.

Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.

Computer Skills: Intermediate proficiency in Microsoft Outlook, Word, Excel, and creating and managing spreadsheets and database functions


The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


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