American Arbitration Association

Financial Operations Manger

Job Location(s) US-NY-New York
Job ID


The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a Financial Operations Manager to join our New York State Insurance (NYSI) team. The Manager will be primarily responsible for the daily operational, financial functions for the NYSI Case Management Center. In addition, in collaboration with the Assistant Vice President; develops short and long term financial goals for the Center and identifies operational and quality assurance processes; executes strategic plans; and ensures that services provided to internal/external clients and all parties are consistent with the overall vision and values of the AAA.


The annual equivalent salary range for this position is $100,000 - $108,043.

Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.


The selected candidate will possess a solid professional service and finance skillset demonstrating a high level of persuasive communication, presentation skills, initiative, and fostering innovation competencies, including general corporate, not-for-profit, or other organizational experience, with a demonstrated ability to interact and work with individuals at all levels internally and externally. Primary responsibilities include the following:


  • Oversees the financial operations of NYICMC, including the processing of invoices and payments, maintenance of Quarterly Assessment functions, and management of the Center’s collections efforts.
  • Collaborates with staff to establish and manage all audit processes workflows and fees application; manages process updates based on the availability of new and enhanced systems and technologies.
  • Consults with staff and ensures existing processes and procedures are understood and adhered to; acquires and maintains in-depth knowledge of the Center’s work; investigates and responds to customer complaints.
  • Analyzes financial and operational procedures to identify and develop process improvements, correct financial and operational issues, and effect continual measures to achieve and sustain optimal efficiencies; collaborates with colleagues and vendors in any implementation.
  • Assists in developing quality assurance plans by conducting analyses, identifying critical and preventive measures, establishing critical limits, monitoring procedures, implementing corrective actions and verification procedures; monitoring caseloads, etc.
  • Achieves objectives for financial management, auditing, and quality assurance by implementing and recommending efficiencies that can be realized, prepares, and completes action plans.
  • Works with colleagues and vendors to implement enhancements, efficiencies, and required changes.
  • Understands and ensures compliance with applicable fees as described in regulation 68.
  • Working with Center managers validates the quality and operational processes by establishing specifications and attributes; measuring outcomes; documenting evidence; determining operational and performance qualifications; writing and updating quality assurance and financial management procedures.
  • Assists management in making updates to standard financial operating procedure manuals. Trains, coaches, and leverages skills of others to achieve financial objectives.
  • Prepares and presents financial reports to VP, AVP, and Center Directors, including regular audit reports and reports on financial and quality assurance efforts.
  • Ensures compliance with established AAA policies and procedures and NYS Department of Finance (NYSDOF) regulations; maintains knowledge of applicable rules, regulations, and procedures.
  • Maintains up-to-date knowledge of No Fault and SUM case management practices and procedures, analyzes case records for trends; makes recommendations to meet both current and updated rules and procedures.

Supervisory Responsibilities:
Directly supervises employees; carries out supervisory responsibilities in accordance with the AAA’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Education & Experience: Bachelor’s degree in Finance, Accounting or related discipline; 5 years of experience in internal audit, including working with internal controls framework, complex systems in technical business environments; or an equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as legal files, business correspondence, and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts, and graphs.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Technology Skills: Intermediate proficiency with Microsoft Word, Excel, Outlook, PowerPoint, report writers, and audit software packages as audit tools.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed