American Arbitration Association

Case Assistant (Legal Services/Administrative Support)

Job Location(s) US-RI-Johnston
Job ID
Alternative Dispute Resolution


You will work with a dedicated group of professionals in our Johnston, RI office and will be responsible for providing administrative support on the case management process of arbitration and mediation cases. This is an exciting opportunity for an individual seeking an administrative support position in the legal industry, and who prides himself/herself on professionalism, accuracy, client service, and collaboration.


Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including a starting wage rate of $21.50 per hour and a 7.5% incentive opportunity. Our employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.


  • Enters and maintains electronic case records, data, documents, correspondence, schedules, and other information on arbitration and mediation cases using a proprietary software system (PRISM).
  • Updates and maintains documents online; names and indexes documents in accordance with established procedures.
  • Prepares communications for parties, party attorneys, arbitrators and mediators
  • Assists in the management of cases; takes the lead on completing tasks and monitoring emails for assigned cases in the absence of Manager of ADR Services and/or team members.
  • Assists in the coordination, initiation, and facilitation of conference calls.
  • Applies in-depth knowledge of AAA rules and procedures and evaluates their application to different cases.
  • Initiates billing, disbursement, and collection; communicates to parties, party attorneys, arbitrators and mediators.
  • Attends on-site meetings and in-person training sessions.


Education & Experience: Associates degree in business or related discipline; 2 years of related work experience (e.g. customer service or administrative support in a professional services environment), or an equivalent combination of education and work experience.

Communications Abilities: (Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; spells correctly; writes using concrete, specific language; uses punctuation correctly; writes grammatically.

Computer Skills: Intermediate proficiency in Microsoft Word, Excel; high level of accuracy and proficiency in data entry and electronic records management.


The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


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