American Arbitration Association

Full-Time Document Analyst

Job Location(s) US-NY-Buffalo
Job ID
2021-1830
Category
Administrative/Clerical

Overview

You will work with a dedicated group of professionals in our Buffalo, NY office and will be responsible for analyzing, indexing, and naming No Fault Auto Insurance documents submitted to parties prior to arbitration. This is an exciting opportunity for an individual seeking an administrative support position in the legal industry, and who prides himself/herself on professionalism, accuracy, client service, and collaboration.

 

Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including a starting wage rate of $24.90 per hour (based on a 37.5 hour work week) and a 7.5% incentive opportunity. Our employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

Responsibilities

  • Reviews party submissions for accuracy; identifies and reports faulty, incorrect, or unclear submissions; and differentiates document submissions into categories.
  • Recognizes and reports on filing patterns, changes or anomalies in filing habits and serves as a subject matter expert on document identification and indexing.
  • Meets and keeps abreast of applicable rules, regulatory compliance requirements and procedures regarding case processing and other work assignments. Complies with established operating procedures, NYS regulations, as well as AAA’s policies and procedures.
  • Receives and responds to correspondence in accordance with established policies and procedures.
  • Collaborates with supervisor to recognize and apply regulatory compliance as well as makes suggestions to ensure operational efficiency. Anticipates and resolves documentation and client service issues as well as ensures unresolved or complex issues are escalated to management.
  • Maintains confidentiality and neutrality in the handling of proprietary and customer information.

Qualifications

Education & Experience: Associates degree in business or related discipline; 2 years of relevant experience (e.g. customer service, medical/liability insurance, case administration, or legal environment); or an equivalent combination of education and experience.

Language Skills:  Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to read and write business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.

Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.

Reasoning Ability: Possesses ability to solve practical problems with a variety of variables; exercises sound judgment to make decisions in a manner consistent with the essential job functions, including the ability to determine importance as well as when to elevate problems to a supervisor. 

Technical Skills: Proficiency with Microsoft Office Suite and web-based case management systems.

 

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

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