American Arbitration Association

Conciliator I (No Fault Auto Insurance)

Job Location(s) US-NY-Buffalo
Job ID
Alternative Dispute Resolution


The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks No-Fault Auto Insurance Conciliators to join our New York State Insurance (NYSI) team. The Conciliators will be primarily responsible for administering and maintaining an assigned caseload in accordance with rules and regulations of the New York State Department of Financial Services, applicable insurance laws, and those of the AAA; ensures the accuracy of documentation and information, and maintains an efficient flow of communication between parties.


The annual equivalent salary range for this position is $56,000 - $56,490.

Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.


The selected candidates will possess a solid professional services skill-set demonstrating a high level of communication, collaboration, and constituent orientation competencies, including general corporate, not-for-profit, or other organizational experience, with a demonstrated ability to interact and work with individuals at all levels internally and externally. Primary responsibilities include the following:

  • Responds timely and appropriately to all client inquiries and concerns.
  • Administers maintains and ensures accurate documentation and information on an assigned NY No-Fault caseload, including performing initial review of new case filings, recording the information correctly, and receiving all necessary documentation.
  • Adds issue codes to the online case records.
  • Weighs the importance of each issue and ensures that unresolved/complex ones are escalated appropriately.
  • Provides adequate and timely notice to the parties throughout the case's life cycle; effectively communicates AAA policies and procedures to all parties.
  • Completes all assigned tasks in the online case management system.
  • Reviews and responds to party and arbitrator inquiries.
  • Assists Conciliator II with reviewing and preparing cases for transmittal to arbitration.
  • Resolves problems efficiently utilizing available resources, including system data.
  • Continues to learn the NY No-Fault Insurance laws and regulations through self-study and active use of available AAA learning tools (manuals, seminars, online training, and in-person classes).


Education & Experience: Bachelor's degree in business and one-year basic insurance claims administration experience; possesses an introductory knowledge of both the NYS Workers' Compensation Fee Schedule and the NYS No-Fault laws/Regulation 68; or an equivalent mix of education and experience.

Language Skills: Ability to read and interpret documents such as legal files, business correspondence, and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts, and graphs.

Reasoning Ability: Possesses the ability to solve practical problems with a variety of variables; exercises sound judgment to make decisions in a manner consistent with the essential job functions, including the ability to determine the importance and when to elevate problems to a supervisor.

Technical Skills: Intermediate proficiency in Microsoft Outlook, Microsoft Word, Microsoft Excel, the ability to adapt to administrative software and systems.


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