American Arbitration Association

Administrative Assistant

Job Location(s) US-GA-Atlanta
Job ID


The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a part-time Administrative Assistant to join our Southeast CMC team. The Administrative Assistant will provide administrative and clerical support to the VP and center managers; serves as back-up for such as reception and other administrative personnel; answers non-routine correspondence and assembles highly confidential and sensitive information; uses independent judgment to prioritize and organize a workload dealing with a diverse group of important external and internal contacts.


The hourly wage for this position is $20.60, and the successful candidate will work 20-25 hours per week.

Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.


The selected candidate will possess a clerical and administrative skillset, including general corporate, not-for-profit, or other organizational experience, with a demonstrated ability to interact and work with individuals at all levels internally and externally. Primary responsibilities include the following:

  • Organizes, maintains, and submits documentation and information (including organization charts, attendance matters, supporting managements’ recruitment, on-boarding and new hire activities, etc.).
  • Schedules and organizes meetings, travel, conferences, and department activities for staff.
  • Keeps secure, orderly, and organized records and files (i.e., staff information and recruitment activity); includes calculation of attendance accruals and other related information; periodically reviews, identifies, and reports inaccuracies to supervisor.
  • Communicates with AAA corporate office staff on assignments, including payroll matters and concerns; promptly responds to inquiries from the Center VP, other management entities, and staff.
  • Writes correspondence and prepares documents/paperwork and HR-related data/spreadsheets; prepares internal documents for dissemination among staff members, document submissions to the corporate office, etc.
  • Conducts follow-up on work activities to meet deadlines and responds accordingly to time-sensitive matters.
  • Assists and coordinates planning for special presentations and other CMC meetings and events (makes room arrangements, sends invitations, and liaises with related external and internal parties).
  • Resolves everyday issues; escalates non-standard and complex issues to direct supervisor and when not available to a CMC management or supervisory team member.


Education & Experience: High School diploma or GED; and 1-2 years of progressive experience in an administrative support capacity; or an equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as legal files, business correspondence, and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts, and graphs.

Computer Skills: Intermediate proficiency in Microsoft Outlook, Word, Excel, and creating and managing spreadsheets and database functions.


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