American Arbitration Association

Case Administrator (Legal Service Administrative Support Associate)

Job Location(s) US-PA-Philadelphia
Job ID
Alternative Dispute Resolution


The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a Case Administrator (Legal Service Administrative Support Associate) to join our Philadelphia Regional Office. The Case Administrator will be responsible for providing advanced case management of alternative dispute resolution (ADR) services in accordance with the rules and procedures of the AAA and applicable laws; serves as an impartial liaison to the parties and their representatives; possesses an in-depth understanding of ADR processes and their application to different cases.

The hourly wage rate is $23.40, and this position is covered under a collective bargaining agreement with the United Food and Commercial Workers, Local, 1776 union.


Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.


The selected candidate will possess a solid clerical/administrative and critical thinking skillset, including general corporate, not-for-profit, or other organizational experience, with a demonstrated ability to interact and work with individuals at all levels internally and externally. Primary responsibilities include the following:

  • Initiates and maintains an efficient flow of information between arbitrators, parties, and their representatives.
  • Tabulates accurate electronic files and financial records in accordance with corporate standards.
  • Uses existing computer and database systems to manage casework tasks effectively and efficiently.
  • Understands and applies existing billing, disbursement, and collection policies and practices to execute compliance and communicates these with parties, advocates, and arbitrators.
  • Proactively identifies case management issues and takes appropriate action to resolve them in collaboration with the Manager of ADR Services.
  • Responds to inquiries about the AAA in a customer service-focused, timely manner with accurate and specific information; utilizes effective time management to focus on critical issues and set priorities.
  • Initiates and conducts administrative conferences and facilitates preliminary hearings on cases.
  • Participates in regular training and meetings to review new and existing policies and procedures.


Education & Experience: Bachelor’s degree; 2 years of work experience involving comprehensive customer service in a law office or judicial related environment; or equivalent mix of education and experience.

Language Skills: Ability to read and interpret documents such as legal files, business correspondence, and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts, and graphs.

Reasoning Ability: Possesses ability to solve practical problems with a variety of variables; exercises sound judgment to make decisions in a manner consistent with the essential job functions, including the ability to determine importance as well as when to elevate problems to a supervisor.

Computer Skills: Intermediate proficiency with Microsoft Word and Excel.


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