The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a Case Administrator (Legal Services Administrative Support Associate) to join our Consumer Operations team. The Case Administrator will be primarily responsible for providing administrative support on arbitration cases in accordance with the rules and procedures of the AAA and applicable law; communicates effectively and responds to inquiries in a timely, courteous manner; assists managers with informing and educating clients on ADR processes; apply advanced understanding of AAA rules in administering arbitration cases.
The annual equivalent salary range for this position is $48,000 - $48,500.
Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
The selected candidate will possess an administrative and clerical skillset, including general corporate, not-for-profit, or other organizational experience, with a demonstrated ability to interact and work with individuals at all levels internally and externally. Primary responsibilities include the following:
Education & Experience: Associate's degree; 2 years prior work experience in customer service, legal services, and/or judicial environment; or an equivalent combination of education and work experience.
Language Skills: Ability to read and interpret documents such as legal files, business correspondence, and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.
Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts, and graphs.
Computer Skills: Intermediate proficiency with Microsoft Word, Excel, and web-based case management systems.
Reasoning Ability: Possesses the ability to solve practical problems with various variables; exercises sound judgment to make decisions in a manner consistent with the essential job functions, including the ability to determine the importance and when to elevate problems to a supervisor.