American Arbitration Association

Case Assistant

Job Location(s) US-CA-Fresno
Job ID
Alternative Dispute Resolution


The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a Case Assistant to join our Consumer Operations team. The Case Assistant will be primarily responsible for providing administrative support on the case management process in accordance with the rules and procedures of the Association.

The annual equivalent salary range for this position is $42,000 - $42,300.


Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.


The selected candidate will possess a clerical skillset, including general corporate, not-for-profit, or other organizational experience, with a demonstrated ability to interact and work with individuals at all levels internally and externally. Primary responsibilities include the following:

  • Prepares communications for parties and arbitrators/mediators in a timely, courteous and professional manner to expedite the process within the scope of the AAA rules and procedures and provides fast, effective, and fair service to all clients.
  • Assists in the management of the alternative dispute resolution cases in accordance with the rules and procedures of the AAA; enters data and case record information into AAA systems and proprietary software applications.
  • Maintains online case records in accordance with corporate standards, including electronic files and system records using proprietary software applications.
  • Maintains the flow of case communications by updating and maintaining documents online; names and indexes documents in accordance with established procedures.
  • Applies knowledge of the AAA rules and procedures and evaluates their application to different caseloads.
  • Understands and complies with AAA billing, disbursement, and collection policies and practices.
  • Assists in completing tasks and monitoring emails for assigned cases and in the absence of the Manager of ADR Services and/or team members.
  • Maintains a professional demeanor under pressure and approaches conflicts with the confidence necessary to maximize available options.
  • Maintains neutrality during case administration and preserves the confidentiality of the process before, during, and after completion of the case.


Education & Experience: Associate’s degree in business or related discipline; and 2 years of related work experience (e.g., comprehensive customer service or case administration in law or corporate, judicial environment); or an equivalent combination of education and work experience.


Language Skills: Ability to read and interpret documents such as legal files, business correspondence, and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators, or employees of the AAA.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts, and graphs.

Technical Skills: Basic proficiency in Microsoft Excel and Word; basic proficiency with web-based case management systems. 


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