American Arbitration Association

Finance Team Manager

Job Location(s) US-TX-Dallas
Job ID


You will work with a dedicated group of professionals in our Dallas, TX office and will be responsible for managing the day-to-day finance operations of the Division and supervising the Finance Team. This is an exciting opportunity for an individual seeking a mid-level management position in the legal industry, and who prides himself/herself on professionalism, accuracy, client service, and collaboration.


Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including a starting salary of $67,500 and a 10% incentive opportunity. Our employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.


  • Manages daily financial operations including: accounts receivable, case financial reconciliation, and post-case collections.
  • Supervises and directs the work of 4+ employees; carries out supervisory responsibilities in accordance with the AAA’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Provides recommendations and feedback to management on procedural issues.
  • Assists divisional staff with billing plans and timeframes.
  • Provides supplemental information to management on cases requiring more comprehensive details for collections.
  • Monitors, audits and approves finalized financial adjustments.
  • Generates reports to divisional staff concerning financial information needed to financially manage their cases.
  • Oversees billing, reallocations, cancellations and reissuance of neutral check requests and refunds.
  • Conducts audits as a quality control measure.
  • Provides assistance on specialized case programs.
  • Collaborates with the divisional teams and finance staff to ensure consistency in procedures.
  • Maintains and protects operations by keeping information confidential.
  • Regularly attends meetings and training events, both on-site and virtual.


Education & Experience: Associate’s college degree in accounting or a related discipline, and 2 – 4 years of finance experience with at least one year of experience in a leadership or supervisory role, in a customer service or judicial environment; or equivalent combination of education and work experience.

Language Skills:  Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization.

Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.

Software Skills: Intermediate proficiency with Microsoft Word and Excel.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


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