American Arbitration Association

Case Assistant

Job Location(s) US-CA-Fresno
Job ID


You will work with a dedicated group of professionals in our Fresno, CA office and will be responsible for providing administrative support on the arbitration case management process. This is an exciting opportunity for an individual seeking an administrative support position in the legal industry, and who prides himself/herself on professionalism, accuracy, client service, and collaboration.


Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including a starting wage rate of $21 per hour and a 7.5% incentive opportunity. Our employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.


  • Prepares communications for parties and arbitrators in a timely, courteous and professional manner.
  • Assists in the management of alternative dispute resolution cases in accordance with the rules and procedures of the AAA, and maximizes the utilization of AAA systems and proprietary software applications to create efficiencies.
  • Maintains online case records in accordance with corporate standards, including electronic files and system records using proprietary software application.
  • Maintains the flow of case communications by updating and maintaining documents online, and indexing and naming documents in accordance with established procedures.
  • Observes billing, disbursement and collection policies and practices.
  • Provides assistance to the Manager and other team members in completing tasks and monitoring emails for assigned arbitration cases.
  • Maintains neutrality and confidentiality.
  • Attends on-site meetings and in-person training sessions.


Education & Experience:  Associate’s degree in business or related discipline; and 2 years of related work experience (e.g. comprehensive customer service or case administration in a law or judicial corporate environment); or an equivalent combination of education and work experience.


Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization.


Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.


Technical Skills: Basic proficiency in Microsoft Excel and Word; basic proficiency with web-based case management systems.


The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


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