The IS Support Engineer is responsible for supporting end-users including resolving technical hardware and software related issues and fulfilling end-user service requests for hardware and software equipment.
Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including a starting salary of $40 per hour and a 7.5% incentive opportunity. Our employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Education & Experience: Bachelor’s degree in computer science or related discipline; four years of experience supporting Active Directory, Windows Desktop OS, Windows Server, and Imagine Software in a multi-site environment utilizing remote tools; or an equivalent combination of education and information technology professional work experience.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; Ability to exercise sound judgment and make decisions in a manner consistent with the essential job functions
Software Proficiency: Diversified knowledge of Microsoft products; extensive knowledge of standard system tools; and experience in a large networked environment with good understanding of network fundamentals.
Other: A+, Network +, MCP certifications desirable; available to work flexible hours, days, and shifts to provide support.
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.