American Arbitration Association

Case Filing Supervisor

Job Location(s) US-NJ-Voorhees
Job ID


The American Arbitration Association (AAA), the leading provider of alternative dispute resolution (ADR) services, seeks a Case Filing Supervisor to assist with managing the day-to-day operations of the case filing team, providing coverage, and assisting with providing training resources to the team. 


Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package and our employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time-off benefits.


  • Oversees a team of case filing specialists responsible for the input and assignment of new case filings.
  • Monitors daily workload, controls cross-training of staff as a means to effectively manage fluctuations in work volume.
  • Manage accuracy of data entry for new case filings in compliance with all policies, procedures and statutory requirements governing case filing operations.
  • Develops and monitors case entry process to achieve highest degree of accuracy, efficiency and customer satisfaction.
  • Collaborates closely with divisions to ensure case filing process meets corporate and divisional objectives, and develops tracking mechanisms and reporting tools to identify trends in order to alert management of opportunities and risks with specific caseloads.
  • Communicates with parties to identify and swiftly correct under serviced filings.
  • Identifies key performance indicators (KPIs) for case filing team and develops KPI reports.
  • Provides coverage for other supervisor and staff as necessary.
  • Attends on-site meetings and in-person training sessions.

Supervisory Responsibilities


Directly supervises approximately 5 employees; carries out supervisory responsibilities in accordance with the AAA’s policies and applicable laws.  Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Education & Experience:  Bachelor’s degree, graduate degree preferred; at least 2 years of prior experience  working in a customer service environment with demonstrated process orientation; and prior experience in a supervisory or leadership role, including training/managing a cross-functional team ; or an equivalent combination of education and experience.


Communications Abilities:  (Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; spells correctly; writes using concrete, specific language; uses punctuation correctly; writes grammatically.


Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; Ability to exercise sound judgment and make decisions in a manner consistent with the essential job functions.


Computer Skills: Intermediate proficiency in Outlook, Word, PowerPoint, Excel and HRIS/HRMS software applications.


The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


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