American Arbitration Association

Assistant Vice President, NYSI

Job Location(s) US-NY-New York
Job ID
2020-1649 JT


The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, is seeking an Assistant Vice President to serve as a key leader in our New York State Insurance Case Management Center (NYSI CMC), which supports arbitrators and the parties involved with the Arbitration process; collaborates with management on issues that affect No-Fault Arbitration panels by developing and delivering superior client services to all outside and internal parties (i.e., arbitrators, carriers, claimants and/or their representatives, and internal staff); gathers assessments from insurance carriers investigates and resolves issues and recusal requests; responds timely to customers on assigned service inquiries initiated and/or reported by the New York State Department of Financial Services (NYSDFS).


The ideal candidate must have access to a private Wi-Fi network, live in the state of New York, and telework using an AAA issued laptop temporarily until the NYSI CMC office reopens.


Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.


The ideal candidate will possess a broad management skillset, including general corporate, not for profit, or other organizational experience, with a demonstrated ability to interact and work with individuals at all levels internally and externally. Primary responsibilities include the following:

  • Develops and maintains effective working relationships with external and internal parties in order to provide excellent and effective service levels for cases and hearings in Arbitration.
  • Facilitates current and new arbitrator panel training on use of online ADR system including; provides online tutorials, manuals, demonstrations, and training materials on upcoming and new feature enhancements.
  • Oversees transactions to meet parties’ expectations, deadlines, program concerns, and recusal requests; monitors Arbitrator and other party complaints regarding the NF programs (including those emanating from the NYS DFS); observes No Fault Arbitration hearings on a regular basis and reports on findings.
  • Works with carriers and third party administrators (TPAs) to collect and accurately allocate payments, resolve related monetary issues (i.e. application of prior payments), and oversee payment timeframes and progress.
  • Serves as Finance department liaison on the NF Caseload including status of carriers’ in arrears, review and resolution of error exception reports, conducts follow-up as requested/arranged with Corporate Finance, provide support documentation to verify outstanding money owed and status of collection activities for carrier and TPA payments regarding accounts in arrears for assessments.
  • Researches and collects information, detects, analyzes, reports (prepares regular and ad hoc reports), and makes recommendations for improvement based on analysis of patterns and current industry information.
  • Conducts outreach to parties; coordinates attendance for committee/user group meetings, helps develop and recommend webinar/agenda items for No Fault User Meetings.
  • Consults with internal stakeholders to understand overriding issues that may exist within the user and potential user community; recommends improvements based on analysis of customer feedback.
  • Represents the AAA at venues and attends industry conferences and exhibitions.

Supervisory Responsibilities:
Directly supervises 8-10 employees; carries out supervisory responsibilities in accordance with the AAA’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.



Education & Experience: Bachelor’s degree in business or related discipline; 5 years of progressive experience with New York auto insurance/No-Fault claims, and knowledge and experience in insurance law, regulations and claim practices; with 2 years of experience directly managing a team or an equivalent combination of education and experience.

Communications Abilities: (Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; writes using concrete, specific language; uses correct spelling, grammar, and punctuation.

Reasoning Ability: Possesses ability to solve practical problems with a variety of variables; exercises sound judgment to make decisions in a manner consistent with the essential job functions, including the ability to determine importance as well as when to elevate problems to a supervisor.

Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Computer Skills: Intermediate proficiency in Outlook, Word, PowerPoint, Excel; and proficiency with claims and/or similar software applications.


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