American Arbitration Association

  • Conciliator I

    Job Location(s) US-NY-Buffalo
    Job ID
    Alternative Dispute Resolution
  • Overview

    For over 40 years, the New York State Department of Financial Services (NYS DFS) has provided consumers and insurance carriers with the opportunity for the conciliation or arbitration of disputed claims in certain automobile insurance programs, and the American Arbitration Association (AAA) has administered the arbitration of such disputed claims in partnership with the NYS DFS.

    The AAA is seeking 4 Conciliators (Alternative Dispute Resolution Coordinators), to be important contributing members of a highly collaborative team in our New York State Insurance Case Management Center -- Buffalo, NY Regional Office.  The scuccessful candidates will be primarily responsible for administering and maintaining an assigned caseload in accordance with rules and regulations of the NYS DFS, applicable insurance laws, and those of the AAA. The Conciliators will ensure the accuracy of documentation and information; and maintain an efficient flow of communication between parties.


    We offer a competitive annual salary range of $45,000 - $52,000, commensurate with experience, and the opportunity to have a rewarding career in a fast-paced, results-driven environment.  Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.


    • Responds timely and appropriately to all client inquiries and concerns.
    • Administers, maintains and ensures accurate documentation and information on an assigned NY No-Fault caseload, including performing initial review of new case filings, ensuring information is recorded correctly and that all necessary documentation has been received.
    • Adds issue codes to the online case records.
    • Weighs the importance of each issue and ensures that unresolved/complex ones are escalated appropriately.
    • Provides adequate and timely notice to the parties throughout the life cycle of the case; effectively communicates AAA policies and procedures to all parties.
    • Completes all assigned tasks in the online case management system.
    • Reviews and responds to party and arbitrator inquiries.
    • Assists Conciliator II with reviewing and preparing cases for transmittal to arbitration.
    • Resolves problems efficiently utilizing available resources including system data.
    • Continues to learn the NY No-Fault Insurance laws and regulations through self-study and active use of available AAA learning tools (manuals, seminars, online training, and in-person classes).


    Education & Experience: Bachelor's degree in business and one year basic insurance claims administration experience; possesses an introductory knowledge of both the NYS Workers’ Compensation Fee Schedule and the NYS No-Fault laws/Regulation 68; or an equivalent mix of education and experience.

    Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.

    Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.

    Reasoning Ability: Possesses ability to solve practical problems with a variety of variables; exercises sound judgment to make decisions in a manner consistent with the essential job functions, including the ability to determine importance as well as when to elevate problems to a supervisor.

    Technical Skills: Intermediate proficiency in Microsoft Outlook, Microsoft Word, Microsoft Excel; ability to adapt to the administrative software and systems.


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