American Arbitration Association

  • New York State Liaison (Administrative Specialist)

    Job Location(s) US-NY-New York
    Job ID
    Alternative Dispute Resolution
  • Overview

    For over 40 years, the New York State Department of Financial Services (NYS DFS) has provided consumers and insurance carriers with the opportunity for the conciliation or arbitration of disputed claims in certain automobile insurance programs, and the American Arbitration Association (AAA) has administered the arbitration of such disputed claims in partnership with the NYS DFS.

    As a New York State Liaison (Administrative Specialist), the successful candidate will be an important contributing member of a highly collaborative team in our New York State Insurance (NYSI) Case Management Center. Reporting to a Supervisor, NYSI, you will be primarily responsible for coordinating all activities related to the arbitrator hiring, training, continuing education and performance review process (for panels of 151 No-Fault and 14 SUM full-time arbitrators); and will coordinate on such matters with arbitrators, the Insurance Division of the NYS DFS, and the screening committees that advise the DFS on arbitrator hiring and performance.


    We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.


    • Arranges interviews for potential candidates being considered for the arbitrator panel and organizes arbitrator observations for new hires.
    • Reviews all technical corrections to ensure that case management and arbitrators follow procedure.
    • Organizes annual performance evaluation reviews of arbitrators; handles inquiries from the arbitrators including yearly performance evaluation review procedures, subscription status to publications provided by AAA, panel reappointment status and creation or modification of independent contractor agreements.
    • Works closely with corporate finance regarding arbitrator compensation issues and Independent Health Consultant (IHC) payments; coordinates and recruits the IHC panel of doctors.
    • Oversees the preparation and distribution of performance review materials, including database reports, presentation quality charts, and a representative sampling of awards.
    • Responds to specific inquiries from staff at the DFS concerning the performance of particular arbitrators or statistics concerning the panel of arbitrators.
    • Works closely with the Information Technology department concerning the arbitrators’ use of computers, including repair and replacement; files online tickets with technology vendors for system enhancements.
    • Reviews and analyzes client survey forms to identify concerns, converts the responses into a database and includes the database in performance reviews materials.
    • Prepares, distributes for signature and retains a copy of independent contractor agreements with arbitrators.
    • Opens and blocks arbitrators’ calendars; keeps track of vacation requests; updates arbitrator recusal requests; administratively adds and removes tasks for arbitrators in ADR Center.


    Education & Experience: Associate’s degree; and 2 years of experience working with automobile insurance claims in New York State or other relevant case administration experience (i.e. working within a legal enterprise, medical office, or in an insurance claims extent such as Auto, Liability, No Fault, etc.); or an equivalent combination of education and experience.

    Reasoning Ability: Possesses ability to solve practical problems with a variety of variables; exercises sound judgment to make decisions in a manner consistent with the essential job functions, including the ability to determine importance as well as when to elevate problems to a supervisor.

    Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization.

    Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.

    Technology Skills: Intermediate proficiency with Microsoft Outlook, Word, and Excel; and web-based case management systems.


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