For over 40 years, the New York State Department of Financial Services (NYS DFS) has provided consumers and insurance carriers with the opportunity for the conciliation or arbitration of disputed claims in certain automobile insurance programs, and the American Arbitration Association (AAA) has administered the arbitration of such disputed claims in partnership with the NYS DFS.
As a New York State Liaison (Administrative Specialist), the successful candidate will be an important contributing member of a highly collaborative team in our New York State Insurance (NYSI) Case Management Center. Reporting to a Supervisor, NYSI, the Liaison will be primarily responsible for coordinating all activities related to the arbitrator hiring, training, continuing education and performance review process (for panels of 151 No-Fault and 14 SUM full-time arbitrators); and will coordinate on such matters with arbitrators, the Insurance Division of the NYS DFS, and the screening committees that advise the DFS on arbitrator hiring and performance.
We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.
Education & Experience: Associate’s degree; and 2 years of experience working with automobile insurance claims in New York State or other relevant case administration experience (i.e. working within a legal enterprise, medical office, or in an insurance claims extent such as Auto, Liability, No Fault, etc.); or an equivalent combination of education and experience.
Reasoning Ability: Possesses ability to solve practical problems with a variety of variables; exercises sound judgment to make decisions in a manner consistent with the essential job functions, including the ability to determine importance as well as when to elevate problems to a supervisor.
Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.
Technology Skills: Intermediate proficiency with Microsoft Outlook, Word, and Excel; and web-based case management systems.