American Arbitration Association

  • Divisional Liaison

    Job Location(s) US-CA-Los Angeles
    Job ID
  • Overview

    The Divisional Liaison provides logistical and operational support related to development, education, and outreach, customer service, educational programs, panel recruitment and management, and web resources for the entire Division; serves as a liaison between the case management centers and clients to facilitate superior client service; assists the senior vice president and other vice presidents and assistant vice presidents in the division in any long or short term projects and data research.


    • Responds to general inquiries from clients regarding the procedures, rules and case administration of consumer and pro se disputes; assists clients and arbitrators in resolving issues and provides feedback to vice president for follow up when necessary.
    • Assists with education of parties for the division by independently researching and identifying potential informational opportunities.
    • Monitors industry publications (electronic and paper) for pertinent trend information and provide to senior vice president and vice presidents/assistant vice president.
    • Conducts direct consumer and pro se educational campaigns.
    • Provides organizational assistance in developing continuing legal education programs for consumer and pro se advocates and arbitrators; provides organizational logistical assistance in the implementation of programs and conferences.
    • Assists the vice presidents/assistant vice presidents in recruiting, interviewing, and selecting consumer and pro se panel arbitrator applicants for admission to AAA’s panel.
    • Maintains accurate records, including electronic files and systems.
    • Maintains and compiles marketing or case related data bases.
    • Maintains the Consumer Clause Registry
    • Maintain the Business List and related materials
    • Provide support for activities related to Digital Platform Rules matters, cases, panel, resources and outreach.
    • Maintains and updates marketing and presentational materials such as overheads, videotapes, slides, handouts, presentation folders etc… for the division.
    • Compiles end of the month and other reports as needed.


    Education & Experience: Associates degree in a legal, business, or related discipline, and 3 - 5 years of experience in a client centric legal or judicial corporate environment; or an equivalent combination of education and work experience.


    Communications Abilities(Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; spells correctly; writes using concrete, specific language; uses punctuation correctly; writes grammatically.


    Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.


    Software Skills: Intermediate proficiency with Microsoft Excel, Word; and basic proficiency with web-based case management systems.


    The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


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