The Divisional Liaison provides logistical and operational support related to development, education, and outreach, customer service, educational programs, panel recruitment and management, and web resources for the entire Division; serves as a liaison between the case management centers and clients to facilitate superior client service; assists the senior vice president and other vice presidents and assistant vice presidents in the division in any long or short term projects and data research.
Education & Experience: Associates degree in a legal, business, or related discipline, and 3 - 5 years of experience in a client centric legal or judicial corporate environment; or an equivalent combination of education and work experience.
Communications Abilities: (Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; spells correctly; writes using concrete, specific language; uses punctuation correctly; writes grammatically.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.
Software Skills: Intermediate proficiency with Microsoft Excel, Word; and basic proficiency with web-based case management systems.
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.