American Arbitration Association

  • Case Administrator III

    Job Location(s) US-GA-Atlanta
    Job ID
    GA Case Admin III
  • Overview

    The American Arbitration Association (AAA) is seeking a Case Administrator III in our Commercial-Shared Services Division. Reporting to the Manager of ADR Services, the Case Administrator will primarily be responsible for providing advanced case management of alternative dispute resolution (ADR) services in accordance with the rules and procedures of the AAA and applicable laws, and will serve as an impartial liaison to the parties and their representatives.


    We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.


    • Understands context of AAA procedures, and is able to interpret and determine their application to specific cases and those of fellow case administrators.
    • Serves as an impartial liaison in order to initiate and maintain the efficient flow of information between the parties, representatives and arbitrators.
    • Prioritizes tasks, identifies important deadlines, and follows through accordingly.
    • Assists arbitrators in the timely and accurate issuance of awards.
    • Reviews and evaluates arbitrator removal requests and assists case administrators with obstacles.
    • Consults with case administrators and provides guidance on a regular basis to ensure that quality and consistent process standards are met.
    • Undertakes supervisory and financial responsibilities in the absence of Manager of ADR Services.
    • Provides training to new case administrators and assists in their ongoing learning and development.
    • Assists in the performance of desk and file audits to ensure all cases are managed in an efficient and timely manner; manages additional case files, when necessary, to ensure a timely continuation of services.


    Education & Experience: Bachelor’s degree in business or related discipline; five years of relevant work experience (e.g. -customer service, case administration, legal environment); or an equivalent combination of education and work experience.

    Communications Abilities(Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; spells correctly; writes using concrete, specific language; uses punctuation correctly; writes grammatically.

    Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.

    Computer Skills: Intermediate proficiency with Microsoft Word, Excel, and web-based case management systems.


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