American Arbitration Association

  • Case Administrator II

    Job Location(s) US-GA-Atlanta
    Job ID
    GA Case Admin II
    Category
    Administrative/Clerical
  • Overview

    The American Arbitration Association (AAA) is seeking a Case Administrator II in our Construction Division. Reporting to the Manager of ADR Services, the Case Administrator will primarily be responsible for providing advanced case management of alternative dispute resolution (ADR) services in accordance with the rules and procedures of the AAA and applicable laws, and will serve as an impartial liaison to the parties and their representatives.

     

    We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.

    Responsibilities

    • Prepares communications for parties and mediators in a timely manner in order to expedite the ADR process.
    • Assists in the management of cases in accordance with the rules and procedures of the AAA; takes the lead on completing tasks and monitoring emails for assigned cases in the absence of Manager of ADR Services.
    • Maintains online case records in accordance with corporate standards, including electronic files and system records using proprietary software application; indexes, names and maintains documents online.
    • Assists in the coordination, initiation, and facilitation of conference calls.
    • Correctly applies corresponding fee schedules; accurately calculates and allocates billings/cancellations based on fee schedules and contractual agreements; clearly explains financial concepts and fee calculations to customers in layperson terms
    • Applies in-depth knowledge of AAA rules and procedures and evaluates their application to difference cases.
    • Understands and complies with existing billing, disbursement and collection policies and practices, and communicates them effectively to parties, advocates and mediators.
    • Proactively identifies case management issues and works with Manager of ADR Services to find solutions.
    • Develops familiarity with the responsibilities of arbitrators and mediators and gives feedback on the Roster to appropriate staff.

    Qualifications

    Education & Experience: Bachelor’s degree in business or related discipline; three years of relevant work experience (e.g. -customer service, case administration, legal environment); or an equivalent combination of education and work experience.

    Communications Abilities(Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; spells correctly; writes using concrete, specific language; uses punctuation correctly; writes grammatically.

    Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.

    Computer Skills: Intermediate proficiency with Microsoft Word, Excel, and web-based case management systems.

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