American Arbitration Association

  • Case Filing Supervisor, Intake

    Job Location(s) US-NJ-Voorhees
    Job ID
    2018-1465
    Category
    Alternative Dispute Resolution
  • Overview

    As a Case Filing Supervisor, the successful candidate will be an important team leader in our Intake department. Reporting to the Vice President of Research & Statistics, the Case Filing Supervisor will assist in managing the day-to-day operations of the case filing team, provides coverage, and assists with providing training resources to the team; administers a caseload of deficient filings.


    We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.

    Responsibilities

    • Oversees a team of case filing specialists responsible for the input and assignment of new case filings.
    • Monitors daily workload, controls cross-training of staff as a means to effectively manage fluctuations in work volume.
    • Manage accuracy of data entry for new case filings in compliance with all policies, procedures and statutory requirements governing case filing operations.
    • Develops and monitors the case entry process to achieve the highest degree of accuracy, efficiency and customer satisfaction.
    • Collaborates with divisions to ensure case filing process meets corporate and divisional objectives; develops tracking mechanisms and reporting tools to identify trends in order to alert management of opportunities and risks with specific caseloads.
    • Communicates with parties to identify and correct under-serviced filings.
    • Identifies key performance indicators (KPIs) for case filing team and develops KPI reports.

    Supervisory Responsibilities:

    • Directly supervises approximately 5 employees; carries out supervisory responsibilities in accordance with the AAA’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

     

    Qualifications

    Education & Experience: Bachelor’s degree; 2 years of prior experience working in a customer service environment with demonstrated process orientation; and prior experience in a supervisory or leadership role, including training/managing a cross-functional team ; or an equivalent combination of education and experience.


    Communications Abilities: (Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; spells correctly; writes using concrete, specific language; uses punctuation correctly; writes grammatically.


    Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; Ability to exercise sound judgment and make decisions in a manner consistent with the essential job functions.


    Computer Skills: Intermediate proficiency in Outlook, Word, PowerPoint, Excel and HRIS/HRMS software applications.

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