As a Case Filing Supervisor, the successful candidate will be an important team leader in our Intake department. Reporting to the Vice President of Research & Statistics, the Case Filing Supervisor will assist in managing the day-to-day operations of the case filing team, provides coverage, and assists with providing training resources to the team; administers a caseload of deficient filings.
We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.
Education & Experience: Bachelor’s degree; 2 years of prior experience working in a customer service environment with demonstrated process orientation; and prior experience in a supervisory or leadership role, including training/managing a cross-functional team ; or an equivalent combination of education and experience.
Communications Abilities: (Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; spells correctly; writes using concrete, specific language; uses punctuation correctly; writes grammatically.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; Ability to exercise sound judgment and make decisions in a manner consistent with the essential job functions.
Computer Skills: Intermediate proficiency in Outlook, Word, PowerPoint, Excel and HRIS/HRMS software applications.