As a Customer Service Representative, the successful candidate will be a contributing member of a highly collaborative Shared Services team in our Commercial Division. Reporting to the Office Manager, the Customer Service Representative will be primarily responsible for demonstrating the highest degree of professionalism, integrity, confidentiality and courtesy in handling all general inquiries received on the national customer service line.
We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.
Education & Experience: Associate’s degree in business or related discipline; and 1 year related work experience (i.e. comprehensive customer service in a law office or judicial industry); or an equivalent combination of education and work experience.
Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.
Technical Skills: Intermediate proficiency with Microsoft Excel and Word, intermediate proficiency with web-based case management system preferred.