American Arbitration Association

  • Business Intelligence Analyst

    Job Location(s) US-NY-New York
    Job ID
    Information Technology
  • Overview

    For over 40 years, the New York State Department of Financial Services (NYS DFS) has provided consumers and insurance carriers with the opportunity for the conciliation or arbitration of disputed claims in certain automobile insurance programs, and the American Arbitration Association (AAA) has administered the arbitration of such disputed claims in partnership with the NYS DFS.

    As a Business Intelligence (BI) Analyst, the successful candidate will be a contributing member of a highly collaborative team in our New York State Insurance Case Management Center. Reporting to the Assistant Vice President, the BI Analyst will primarily design, implement, and maintain the BI tools including: Data warehouse, Tableau and Predictive Analytics; Works closely with users, the BI Director, and all levels of the business to gather and analyze data to identify opportunities for efficiency and trends. Provides data analysis and explains its business relevance; Verifies accuracy of data and builds confidence in the analysis.

    We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.


    • Advocates for the benefits of BI analytics and sound data management.
    • Works closely with users to define their needs; translates business needs into meaningful and accurate data analysis.
    • Trains end-user community on how to understand and interpret data analysis, including predictive analysis.
    • Disseminates information regarding tools, reports, and metadata enhancements.
    • Creates ad-hoc reports and analysis using various tools such as Tableau, Access, Excel, and SQL.
    • Synthesizes current business intelligence and trend data to support recommendations for action.
    • Provides technical assistance and support to end users on business intelligence tools, databases, dashboards, and systems; maintains a library of model documents, templates, and other reusable knowledge assets.
    • Provides technical support for existing reports, dashboards, and other tools.
    • Manages timely flow of information to users.
    • Identifies and analyzes industry or geographic trends with business strategy implications; prepares and presents statistical reports to end users.
    • Studies underlying data, recommends analysis to improve management effectiveness, and validates data sources and analysis.


    Education & Experience: Bachelor’s degree in business or related discipline; 2-4 years prior work experience involving data analysis; or an equivalent combination of education and work experience.

    Communications Abilities: (Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; spells correctly; writes using concrete, specific language; uses punctuation correctly; writes grammatically.


    Computer Skills: Either already possess knowledge of SQL and Tableau, or have strong analytic abilities to quickly learn these skills. Intermediate proficiency in Microsoft Word and Excel; working knowledge of web-based case management systems preferred.


    Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; and ability to understand and interpret statistical reports, data charts and graphs.

    Travel: Ability to travel periodically (10%) to customers, training events, and other AAA offices and conferences.


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