American Arbitration Association

  • Case Assistant, Consumer Operations

    Job Location(s) US-RI-Johnston
    Job ID
    Alternative Dispute Resolution
  • Overview

    As a Case Assistant, the successful candidate will be a contributing member of a highly collaborative team in our Consumer Operations Division. Reporting to a Manager of ADR Services, the Case Assistant will is responsible for providing administrative support on the case management process in accordance with the rules and procedures of the Association.

    We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.


    • Prepares timely and professional communications and correspondence for arbitrators, mediators, parties and their representatives within the scope of the AAA rules and procedures; provides fast, effective and fair service to clients.
    • Assists in the management of the alternative dispute resolution cases in accordance with the rules and procedures of the AAA; enters data and case record information into AAA systems and proprietary software applications.
    • Maintains online case records in accordance with corporate standards, including electronic files and system records using proprietary software application.
    • Maintains the flow of case communications by updating and maintaining documents online; names and indexes documents in accordance with established procedures.
    • Applies knowledge of the AAA rules and procedures and evaluates their application to difference caseloads.
    • Understands and complies with AAA billing, disbursement and collection policies and practices.
    • Provides assistance in completing tasks and monitoring of emails for assigned cases and in the absence of Manager of ADR Services and/or team members.
    • Maintains a professional demeanor under pressure and approach conflicts with the confidence necessary maximize available options.
    • Maintains neutrality during case administration and preserves the confidentiality of the process before, during and after completion of the case.


    Education & Experience: Associates degree in business or related discipline; 3 years of relevant work experience (e.g. customer service, case administration, legal environment); or an equivalent combination of education and work experience. 

    Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.

    Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.

    Computer Skills: Intermediate proficiency with Microsoft Word, Excel, and web-based case management systems.


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