For over 40 years, the New York State Department of Financial Services (NYS DFS) has provided consumers and insurance carriers with the opportunity for the conciliation or arbitration of disputed claims in certain automobile insurance programs, and the American Arbitration Association (AAA) has administered the arbitration of such disputed claims in partnership with the NYS DFS.
As a Junior Business Analyst, the successful candidate will be a contributing member of a highly collaborative team in our New York State Insurance Case Management Center (NYSICMC). Reporting to the Supervisor of Online Services, the Junior Business Analyst serves as a liaison between business operations, the IS department and outside vendors; recommends enhancements/additions for web-based technology services and for updates to the NYICMC website, supervises the customer support team testing efforts and provides training to both external and internal parties.
We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.
Education & Experience: Bachelor’s Degree in Computer Science or related field; 3-4 years of relevant experience in the field; or an equivalent mix of education and experience.
Technology Skills: Intermediate proficiency with Microsoft Outlook, Word, and Excel.
Other: Travel periodically (10%) to customers, training events, and other AAA offices and conferences.