American Arbitration Association

  • Junior Business Analyst

    Job Location(s) US-NY-New York
    Job ID
    Information Technology
  • Overview

    For over 40 years, the New York State Department of Financial Services (NYS DFS) has provided consumers and insurance carriers with the opportunity for the conciliation or arbitration of disputed claims in certain automobile insurance programs, and the American Arbitration Association (AAA) has administered the arbitration of such disputed claims in partnership with the NYS DFS.

    As a Junior Business Analyst, the successful candidate will be a contributing member of a highly collaborative team in our New York State Insurance Case Management Center (NYSICMC). Reporting to the Supervisor of Online Services, the Junior Business Analyst serves as a liaison between business operations, the IS department and outside vendors; recommends enhancements/additions for web-based technology services and for updates to the NYICMC website, supervises the customer support team testing efforts and provides training to both external and internal parties.

    We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.


    • Maintains detailed knowledge of current and planned builds. Knows status of requirements gathering, development, and QA activities for all planned and in progress builds.
    • Works with customer service/QA team to understand upcoming builds, and plan QA testing. Helps guide and direct staff in general QA concepts and manage quality components of all releases
    • Develops an end-to-end understanding of the Case management tool, with an understanding of how changes in one area can impact another. Thinks critically about requested changes and their impact across other functional areas.
    • Acts as an available resource within the Center for application related information and questions (i.e. ADR Center, PRISM, MS Office, etc.) and provides troubleshooting support user issues and escalate to IS Department or vendor, if needed; Conducts User Acceptance Testing (UAT) for new system modules and provide detailed test results.
    • Meets with users to perform requirements gathering sessions. Writes detailed functional requirements documents to help ensure that the business user’s needs are clear. Obtains sign off from the business users confirming their needs have been accurately captured.
    • Review requirements and create test scripts to validate delivered functionality works as expected. Considers both upstream and downstream system impacts when creating scripts, to help ensure other functional areas are not negatively impacted by the change.
    • Works closely with the vendor to translate business needs in system requirements. Uses both Functional documentation and test scripts to help the vendor understand the needs and expectations of system behavior.
    • Provides internal and external users with training on the ADR platform and contributes to program manuals in accordance with established no-fault regulation guidelines and AAA processes; Develops and updates internal/external training materials when system enhancements or changes are implemented.
    • Troubleshoots ADR (Alternative Dispute Resolution) system issues.


    Education & Experience: Bachelor’s Degree in Computer Science or related field; 3-4 years of relevant experience in the field; or an equivalent mix of education and experience.


    Technology Skills: Intermediate proficiency with Microsoft Outlook, Word, and Excel.


    Other: Travel periodically (10%) to customers, training events, and other AAA offices and conferences.


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