American Arbitration Association

  • Case Administrator II

    Job Location(s) US-MN-Minneapolis
    Job ID
    MN Case Admin 2
  • Overview

    The American Arbitration Association is seeking a Case Administrator in our Minneapolis Regional Office. The Case Administrator III is primarily responsible for providing advanced case management of alternative dispute resolution (ADR) services in accordance with the rules and procedures of the AAA and applicable laws, and serves as an impartial liaison to the parties and their representatives.

    We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.


    • Serves as neutral liaison to parties, representatives, and arbitrators, and maintains effective flow of information between stakeholders.
    • Initiates and maintains an efficient flow of information between arbitrators, parties and their representatives.
    • Selects and appoints or creates lists of appropriate arbitrators to propose to parties from AAA’s roster based on description and party’s request.
    • Maintains accurate information in electronic case management system from initiation to completion of a case.
    • Understands and complies with existing billing, disbursement and collection policies and communicates these effectively to all involved parties, advocates and mediators.
    • Proactively identifies case management issues and take appropriate action to resolve case issues as these arise.
    • Responds to inquiries about the AAA with accurate and precise information, in a timely manner, and with a strong focus on customer service.
    • Gives feedback on mediators to appropriate staff; evaluates arbitrator removal requests and challenges; recommends areas for panel recruitment when a deficiency exists.
    • Initiates and conducts administrative conferences and facilitates preliminary hearings.
    • Assists arbitrators in the timely and accurate issuance of awards
    • Participates in regular trainings, meetings, hearings and conferences; provides feedback and makes recommendations on continuously improving quality and delivery of services to management.


    Education & Experience: Bachelor’s degree; 5 years of direct case management experience involving comprehensive customer service in law, judicial, or related industry; or an equivalent combination of work experience and education.
    Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.
    Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.
    Reasoning Ability: Possesses ability to solve practical problems with a variety of variables; exercises sound judgment to make decisions in a manner consistent with the essential job functions, including the ability to determine importance as well as when to elevate problems to a supervisor.
    Computer Skills: Intermediate proficiency with Microsoft Word, Excel and web-based case management systems.


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