The American Arbitration Association is seeking a Case Administrator in our Southeast Case Management Center (SECMC) located in Atlanta, GA. A Case Administrator is primarily responsible for providing administrative support on arbitration cases in accordance with the rules and procedures of the AAA and applicable law, communicating effectively and responding to inquiries in a timely, courteous manner. This individual will assist managers with informing and educating clients on ADR processes and applying an advanced understanding of AAA rules in administering arbitration cases.
We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.
Education & Experience: Bachelor’s degree in business or related discipline; three years of relevant work experience (e.g. -customer service, case administration, legal environment); or an equivalent combination of education and work experience.
Communications Abilities: (Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; spells correctly; writes using concrete, specific language; uses punctuation correctly; writes grammatically.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.
Computer Skills: Intermediate proficiency with Microsoft Word, Excel, and web-based case management systems.