American Arbitration Association

  • Data Intelligence Analyst

    Job Location(s) US-NJ-Voorhees | US-TX-Dallas | US-RI-Johnston
    Job ID
    Information Technology
  • Overview

    As a Data Intelligence Analyst, the successful candidate will be a senior member of the Statistic and In-House Research team. Reporting to the Vice President, the Data Intelligence Analyst will be primarily responsible for guiding and driving organizational data intelligence initiatives by developing and maintaining consultative relationships with key business stakeholders.


    The Statistics and In-House Research team is located in Voorhees, New Jersey.  The Data Intelligence Analyst may work in the AAA's Voorhees Case Filing Services location; or the Central Case Management Center in Dallas, Texas; or the Northeast Case Management Center in Johnston, Rhode Island. 


    We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.


    • Supports the CEO and senior management by producing and presenting high-level data analysis, audit projects, and review of business processes; conducts research projects; provides insights and makes recommendations to executive team and Division Vice Presidents that inform organizational business decisions.
    • Performs detailed statistical analysis across Divisions by querying data repositories to produce business intelligence; generates reports on case and survey data providing actionable insights; devises methods for identifying data patterns and trends in available information sources; and supports the quality of data initiatives by leading the data training, assessments and audit plans.
    • Applies complex analytical methodologies to prepare comprehensive and detailed reports identifying trends, opportunities, and organizational risks; manages the timely flow of business intelligence information to users.
    • Partners with division executives and to lead on-site meetings at case management centers and regional offices regarding data intelligence strategies and projects.
    • Analyzes and synthesizes case and client survey data; utilizes business intelligence and trend data to make strategic business recommendations.
    • Manages data quality audits and data assessment plans; updates systems and programs to reflect changes in organizational structure and business strategies; monitors and assesses quality of data to ensure accuracy and integrity of data.
    • Serves as mentor on data analytics; develops information communication procedures, and conducts staff training on business intelligence initiatives; coaches business leaders on effective utilization of dashboards, including data collection, research, and data audits.
    • Develops business narratives using data intelligence analytics; delivers presentations on business intelligence and recommendations to management.
    • Communicates with internal groups on proposal plans/outcomes, focusing on conveying organizational expectations to impact the AAA’s key performance indicators.
    • Manages the online data dictionary; conducts annual review of the dictionary to ensure it is in sync with trainings and assessments.
    • Collaborates with stakeholders and manages updates for data collection policies and standard operating procedure manuals.


    Education & Experience: Bachelor’s degree, or master's degree preferred, in computer science, statistics, analytics, information systems or related discipline; 6 years of related work experience; or an equivalent combination of education and experience.


    Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to AAA employees and external customers and constituents


    Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.


    Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.


    Technology Skills: Intermediate proficiency with Microsoft Outlook, PowerPoint and Word; advanced proficiency in MS Excel, specifically formulas including VLookups, data analysis techniques, charts, and pivot tables; advanced proficiency in business intelligence software such as Tableau; intermediate proficiency with relational databases and data structures; intermediate proficiency with analytics software such as R, Python, SAS, or WEKA.


    Travel: Ability to travel domestically by airplane, car, or train; approximate amount of travel will be 25% of time, and will require overnight stay.


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