As a Data Intelligence Analyst, the successful candidate will be a key member of the Statistic and In-House Research team. Reporting to the Vice President, the Data Intelligence Analyst will be primarily responsible for guiding and driving the American Arbitration Association’s (AAA) organizational data intelligence initiatives. The Analyst performs detailed statistical analysis by querying data repositories to produce business intelligence; generates reports on case and survey data providing actionable insights; devises methods for identifying data patterns and trends in available information sources; and supports the quality of data initiatives by leading the data training, assessments and audit plans.
The Statistics and In-House Research team is located in Voorhees, New Jersey. The Data Intelligence Analyst may work in the AAA's Voorhees Case Filing Services location, or the Central Case Management Center in Dallas, Texas, or the Northeast Case Management Center in Johnston, Rhode Island.
We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.
Education & Experience: Bachelor’s degree in business management, statistics, analytics, information systems or related discipline; 3 years of related work experience; or an equivalent combination of education and experience.
Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to AAA employees and external customers and constituents.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Technology Skills: Intermediate proficiency with Microsoft Outlook, PowerPoint and Word; advanced knowledge of MS Excel, specifically formulas including VLookups, data analysis techniques, charts, and pivot tables; experience using intelligence software such as Tableau; working knowledge of relational databases and data structures; familiarity with analytics software such as R, Python, SAS, or WEKA.
Travel: Up to 20% of time as necessary