American Arbitration Association

  • No Fault Hearing Liaison, NYSI

    Job Location(s) US-NY-New York
    Job ID
    2018-1438
    Category
    Administrative/Clerical
  • Overview

    For over 40 years, the New York State Department of Financial Services (NYS DFS) has provided consumers and insurance carriers with the opportunity for the conciliation or arbitration of disputed claims in certain automobile insurance programs, and the American Arbitration Association (AAA) has administered the arbitration of such disputed claims in partnership with the NYS DFS.


    As a No Fault Hearing Liaison, the successful candidate will be a contributing member of a highly collaborative team in our New York State Insurance Case Management Center. Reporting to the Supervisor, NYSI, the No Fault Hearing Liaison will primarily serve as a neutral liaison between parties, their representatives, and arbitrators on assigned No Fault arbitration cases.  The Liaison will schedule arbitration hearings in a timely and efficient manner; monitor and update the hearing calendars to accommodate parties’ requests; and understands and complies with the rules and procedures of the American Arbitration Association, and the NYS DFS.


    We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.

    Responsibilities

    • Maintains assigned aspects of case hearing administration (i.e. entry, maintenance, and report generation of scheduling information); explains and provides clear and accurate information to parties concerning procedures required by No Fault law and AAA.
    • Initiates and sustains accurate and efficient flow of information; processes requests from parties and arbitrators; schedules and batches hearings; responds immediately to inquiries related to NF Arbitration cases, monitors and follows-up to ensure cases are appropriately scheduled; provides arbitrator support on the hearing day (s) including last minute calendar adjustments such as adjournments and telephonic hearing requests.
    • Maintains records of party and arbitrator schedules, time off, and specific accommodations; prepares regular and ad hoc reports such as case searches, case aging, party availability, and arbitrator availability; ensures creation of related hearing and scheduling documentation and correspondence; performs related computer data entry.
    • Develops and sustains client relationships to ensure trust and respect for AAA and its services; communicates customer feedback and critique to immediate supervisor and makes suggestions for improvement.
    • Anticipates, troubleshoots and resolves problems efficiently, utilizing all available information and system data; weighs the importance of issues and escalates unresolved/complex ones appropriately.
    • Complies with established operating procedures and NYSDFS regulations; applies knowledge and understanding of applicable rules, regulations, and protocols; maintains confidentiality of client and case information; consults with supervisor for guidance to ensure quality and consistency standards.
    • Works in conjunction with the Divisional Vice President and the NYS Liaison to ensure that all matters are addressed.

    Qualifications

    Education & Experience: Bachelor’s degree; 3 years of experience with extensive customer contact in a client-centered work environment; or an equivalent mix of education and experience.


    Reasoning Ability: Possesses ability to solve practical problems with a variety of variables; exercises sound judgment to make decisions in a manner consistent with the essential job functions, including the ability to determine importance and when to escalate issues to a supervisor.


    Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization.


    Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.


    Technical Skills: Intermediate proficiency in Outlook, Word and Excel.

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