American Arbitration Association

  • Case Administrator – Master Arbitration

    Job Location(s) US-NY-New York
    Job ID
    Alternative Dispute Resolution
  • Overview

    The American Arbitration Association is seeking a Case Administrator – Master Arbitration in our New York State Insurance Case Management Center. The Case Administrator - Master Arbitration is primarily responsible for administering and processing the master appeals caseload in accordance with the rules and regulations of the American Arbitration Association, and those of the New York State Department of Financial Services. This individual serves as the designated neutral liaison between Master Arbitrators, parties and their representatives.


    • Manages caseloads for assigned master arbitrators according to procedures set forth in Regulation 68 and the Civil Practice laws and rules.
    • Initiates and maintains accurate and efficient flow of information; receives, reviews and accurately processes cases; processes arbitrators’ dispositions; performs timely closing procedures.
    • Selects and assigns the master arbitrators to cases equitably.
    • Enters and maintains data and records for all assigned master arbitration cases, including but not limited to current and pending cases, awards and dispositions.
    • Develops and circulates data reports to management on a regular and ad hoc basis; creates and transmits all case related correspondence.
    • Ensures appropriate and timely processing of financials for payment to the master arbitrators; completes processing of filing fees.
    • Develops and sustains client relationships to generate and foster trust and respect in the AAA and its services.
    • Communicates customer feedback to supervisor on a regular basis; provides suggestions for improvement.
    • Communicates AAA policies and procedures to parties effectively; understands, interprets and evaluates specific case issues based on regulatory information.
    • Keeps abreast and complies with applicable rules, established operating procedures and NYSID regulations; consults with supervisor to ensure quality and consistency standards.


    Education & Experience: Associates degree or equivalent; and 3 years of related work experience (i.e. claims documentation in medical office, law/legal office, or insurance claims); or an equivalent combination of education and experience.

    Language Skills:  Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization.

    Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.

    Reasoning Ability: Possesses ability to solve practical problems with a variety of variables; exercises sound judgment to make decisions in a manner consistent with the essential job functions, including the ability to determine importance as well as when to elevate problems to a supervisor. 

    Technology Skills: Intermediate proficiency with Microsoft Outlook, Word, and Excel; and aptitude with administrative insurance claims software applications or systems.


    The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed