The American Arbitration Association is seeking a Case Administrator – Master Arbitration in our New York State Insurance Case Management Center. The Case Administrator - Master Arbitration is primarily responsible for administering and processing the master appeals caseload in accordance with the rules and regulations of the American Arbitration Association, and those of the New York State Department of Financial Services. This individual serves as the designated neutral liaison between Master Arbitrators, parties and their representatives.
Education & Experience: Associates degree or equivalent; and 3 years of related work experience (i.e. claims documentation in medical office, law/legal office, or insurance claims); or an equivalent combination of education and experience.
Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.
Reasoning Ability: Possesses ability to solve practical problems with a variety of variables; exercises sound judgment to make decisions in a manner consistent with the essential job functions, including the ability to determine importance as well as when to elevate problems to a supervisor.
Technology Skills: Intermediate proficiency with Microsoft Outlook, Word, and Excel; and aptitude with administrative insurance claims software applications or systems.
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.