American Arbitration Association

  • Case Filing Specialist

    Job Location(s) US-NY-Buffalo
    Job ID
    Alternative Dispute Resolution
  • Overview

    For over 40 years, the New York State Department of Financial Services (NYS DFS) has provided consumers and insurance carriers with the opportunity for the conciliation or arbitration of disputed claims in certain automobile insurance programs, and the American Arbitration Association (AAA) has administered the arbitration of such disputed claims in partnership with the NYS DFS.

    As a Case Filing Specialist, the successful candidates will be important members of a highly collaborative team in our New York State Insurance Regional Office.  Reporting to the Supervisor, NYSI, the Case Filing Specialists will be primarily responsible for providing data entry and administrative support related to the intake of new case filings, including indexing of documents; and will assist the database maintenance, statistics and research team with data maintenance or research projects.

    We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.


    • Review new filings to ensure compliance with minimum filing requirements and organizational policies.
    • Accurately input new case filings into case management system.
    • Collaborate with staff to ensure filing documents are appropriately scanned and processed in the system.
    • Select and create customer account/contact records in accordance with established policies and procedures.
    • Receive and respond to intake correspondence in accordance with established policies and procedures.
    • Analyze and index case filing documents on an as-needed basis.
    • Communicate with parties to resolve issues on incomplete filings and respond immediately to filer inquiries.
    • Identifies and resolves problems efficiently and effectively utilizing available information and system data, weighs the importance of various issues, and escalates unresolved/complex issues to supervisory staff.
    • Communicate AAA policies and procedures to parties appropriately; understand, interpret and evaluate specific case issues based on information.
    • Comply with established AAA policies, procedures and regulations; keep abreast of applicable rules, regulations, and procedures.
    • Consult with immediate supervisor for guidance to ensure quality and consistent standards.


    Education & Experience: Bachelor's degree in a business related discipline; 2 or more years of progressive administrative work experience in a client-centered corporate environment; or an equivalent combination of education and experience.


    Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization.


    Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.


    Technology Requirements: Intermediate proficiency with Microsoft Outlook, Word, and Excel.


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