The American Arbitration Association is seeking a Case Administrator II in our Houston Regional Office. The Case Administrator II is primarily responsible for providing administrative support on arbitration cases in accordance with the rules and procedures of the AAA and applicable law; communicates effectively and responds to inquiries in a timely, courteous manner; assists managers with informing and educating clients on ADR processes; applies advanced understanding of AAA rules in administering arbitration cases.
Education & Experience: Bachelor’s degree in business or related discipline; three years of relevant work experience (e.g. customer service, case administration, legal environment); or an equivalent combination of education and work experience
Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.
Computer Skills: Intermediate proficiency with Microsoft Word, Excel, and web-based case management systems.
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.