American Arbitration Association

  • Case Administrator II

    Job Location(s) US-TX-Houston
    Job ID
    TX-CA2-2018
    Category
    Alternative Dispute Resolution
  • Overview

    The American Arbitration Association is seeking a Case Administrator II in our Houston Regional Office. The Case Administrator II is primarily responsible for providing administrative support on arbitration cases in accordance with the rules and procedures of the AAA and applicable law; communicates effectively and responds to inquiries in a timely, courteous manner; assists managers with informing and educating clients on ADR processes; applies advanced understanding of AAA rules in administering arbitration cases.

    Responsibilities

    • Prepares communications for parties and mediators in a timely manner in order to expedite the ADR process.
    • Assists in the management of cases in accordance with the rules and procedures of the AAA; takes the lead on completing tasks and monitoring emails for assigned cases in the absence of Manager of ADR Services.
    • Maintains online case records in accordance with corporate standards, including electronic files and system records using proprietary software application; indexes, names and maintains documents online.
    • Assists in the coordination, initiation, and facilitation of conference calls.
    • Correctly applies corresponding fee schedules; accurately calculates and allocates billings/cancellations based on fee schedules and contractual agreements; clearly explains financial concepts and fee calculations to customers in layperson terms.
    • Applies in-depth knowledge of AAA rules and procedures and evaluates their application to difference cases.
    • Understands and complies with existing billing, disbursement and collection policies and practices, and communicates them effectively to parties, advocates and mediators.
    • Proactively identifies case management issues and works with Manager of ADR Services to find solutions.
    • Develops familiarity with the responsibilities of arbitrators and mediators and gives feedback on the Roster to appropriate staff.

    Qualifications

    Education & Experience: Bachelor’s degree in business or related discipline; three years of relevant work experience (e.g. customer service, case administration, legal environment); or an equivalent combination of education and work experience

    Language Skills:  Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.

    Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.

    Computer Skills: Intermediate proficiency with Microsoft Word, Excel, and web-based case management systems.

     

    The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

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