For over 40 years, the New York State Department of Financial Services (NYS DFS) has provided consumers and insurance carriers with the opportunity for the conciliation or arbitration of disputed claims in certain automobile insurance programs, and the American Arbitration Association (AAA) has administered the arbitration of such disputed claims in partnership with the NYS DFS.
As a Conciliator I, the successful candidate will be an important member of a highly collaborative team in our New York State Insurance (NYSI) Case Management Center. Reporting to a NYSI Supervisor, the Conciliator will be primarily responsible for administering and maintaining an assigned caseload in accordance with rules and regulations of the NYS DFS, applicable insurance laws, and those of the AAA. The Conciliator will ensure the accuracy of documentation and information, and will maintain an efficient flow of communication between parties.
We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.
Education & Experience: Bachelor's degree in business and one year basic insurance claims administration experience; possesses an introductory knowledge of both the NYS Workers’ Compensation Fee Schedule and the NYS No-Fault laws/Regulation 68; or an equivalent mix of education and experience.
Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.
Reasoning Ability: Possesses ability to solve practical problems with a variety of variables; exercises sound judgment to make decisions in a manner consistent with the essential job functions, including the ability to determine importance as well as when to elevate problems to a supervisor.
Technical Skills: Intermediate proficiency in Microsoft Outlook, Microsoft Word, Microsoft Excel; ability to adapt to the administrative software and systems.