American Arbitration Association

  • Part-Time Case Administrator I, Construction Division

    Job Location(s) US-CA-Fresno
    Job ID
    2018-1416
    Category
    Alternative Dispute Resolution
  • Overview

    As a part-time Case Administrator I, the successful candidate will work 25 hours per week Monday-Friday, and will be an important member of a highly collaborative team in our Construction Division. Reporting to the Manager of ADR Services, the Case Administrator will be primarily responsible for providing administrative support on arbitration cases in accordance with the rules and procedures of the AAA and applicable law; communicating effectively and responding to inquiries in a timely, courteous manner; assisting managers with informing and educating clients on ADR processes; and will apply advanced understanding of AAA rules in administering arbitration cases.

     

    We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.

     

    Responsibilities

    • Prepares communications for parties and mediators in a timely manner in order to expedite the ADR process.
    • Assists in the management of cases in accordance with the rules and procedures of the AAA; takes the lead on completing tasks and monitoring emails for assigned cases in the absence of Manager of ADR Services.
    • Maintains online case records in accordance with corporate standards, including electronic files and system records using proprietary software application; indexes, names and maintains documents online.
    • Assists in the coordination, initiation, and facilitation of conference calls.
    • Has an in-depth knowledge of AAA rules and procedures and evaluates their application to difference cases.
    • Understands and complies with existing billing, disbursement and collection policies and practices, and communicates them effectively to parties, advocates and mediators.
    • Proactively identifies case management issues and works with Manager of ADR Services to find solutions.
    • Develops familiarity with the responsibilities of arbitrators and mediators and gives feedback on the Roster to appropriate staff.

    Qualifications

    Education & Experience: Bachelor’s degree in business or related discipline; three years of relevant work experience (e.g. -customer service, case administration, legal environment); or an equivalent combination of education and work experience.

     

    Communications Abilities: (Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; spells correctly; writes using concrete, specific language; uses punctuation correctly; writes grammatically.


    Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.


    Computer Skills: Intermediate proficiency with Microsoft Word, Excel, and web-based case management systems.

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