As a Regional Liaison, you will be responsible for providing case administration, operational, and business development related support for the region and coordinating other regional activities such as local elections and arbitrator/mediator recruitment, and training and maintenance. The Regional Liaison serves as the liaison between the regional office, clients, and various case management centers to facilitate superior client service, assists the Director of ADR Services and other assigned VPs in other regional offices.
Education & Experience: Bachelor’s degree in a legal or business related discipline; three years of relevant experience (e.g., B2B, customer service, sales/marketing environment, public relations, law firm, etc.); or equivalent mix of education and work experience.
Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.
Technical Skills: Intermediate proficiency with Microsoft Excel, Word, Outlook and PowerPoint; ability to become proficient with web-based case management systems.
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.