American Arbitration Association

  • Case Filing Specialist

    Job Location(s) US-NY-New York
    Job ID
  • Overview

    As a Case Filing Specialist, you will be an important member of our New York State Insurance Division. Reporting to the Supervisor of Intake, you will be responsible for handling the intake of new case filings, indexing documents, and assisting the statistics and research team with database maintenance and research projects.


    We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.


    • Reviews new case filings to ensure compliance with minimum filing requirements and organizational policies; accurately inputs new case filings into case management system; collaborates with staff to ensure filing documents are appropriately scanned and processed in the system.
    • Selects and creates customer account/contact records in accordance with established policies and procedures.
    • Receives and responds to case intake correspondence; analyzes and indexes case filing documents.
    • Communicates with parties on incomplete filings; responds timely to filer inquiries; anticipates and resolves problems efficiently and effectively, utilizing all available information and system data.
    • Weighs the importance of issues and escalates unresolved or complex matters to supervisory staff.
    • Accurately communicates the AAA’s policies and procedures to the parties; understands, interprets and evaluates specific case issues based on information; keeps abreast of applicable rules, regulations, and procedures; consults with supervisor for guidance to ensure quality and consistent standards.


    Education & Experience: Bachelor’s degree in business or related discipline; three years of relevant work experience (e.g. customer service, case administration, legal environment); or an equivalent combination of education and work experience.


    Language Skills:  Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.


    Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.


    Reasoning Ability: Possesses ability to solve practical problems with a variety of variables; exercises sound judgment to make decisions in a manner consistent with the essential job functions, including the ability to determine importance as well as when to elevate problems to a supervisor. 


    Technical Skills: Intermediate proficiency with Microsoft Excel, Word, and web-based case management systems.


    The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


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