As a Case Administrator III, the successful candidate will be an important member of a highly collaborative team in our Construction Division, Northeastern Case Management Center. Reporting to the Assistant Vice President, the Case Administrator will be primarily responsible for providing administrative support on arbitration cases; assisting managers with informing and educating clients on ADR processes and serving as an impartial liaison between parties and arbitrators.
Education & Experience: Bachelor’s degree in business or related discipline; and 5 years of relevant experience (i.e. law office or case administration); or an equivalent combination of education and experience
Communication Abilities: (Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; spells correctly; writes using concrete, specific language; uses punctuation correctly; writes grammatically.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.
Computer Skills: Intermediate proficiency with Microsoft Word, Excel, and web-based and/or database case management software.