American Arbitration Association

  • Case Administrator III

    Job Location(s) US-RI-Johnston
    Job ID
    Alternative Dispute Resolution
  • Overview

    As a Case Administrator III, the successful candidate will be an important member of a highly collaborative team in our Construction Division, Northeastern Case Management Center. Reporting to the Assistant Vice President, the Case Administrator will be primarily responsible for providing administrative support on arbitration cases; assisting managers with informing and educating clients on ADR processes and serving as an impartial liaison between parties and arbitrators. 


    • Understands context of AAA procedures, and is able to interpret and determine their application to specific cases and those of fellow case administrators.
    • Serves as an impartial liaison in order to initiate and maintain the efficient flow of information between the parties, representatives and arbitrators.
    • Prioritizes tasks, identifies important deadlines, and follows through accordingly.
    • Assists arbitrators in the timely and accurate issuance of awards.
    • Reviews and evaluates arbitrator removal requests and assists case administrators with obstacles.
    • Consults with case administrators and provides guidance on a regular basis to ensure that quality and consistent process standards are met.
    • Undertakes supervisory and financial responsibilities in the absence of Manager of ADR Services.
    • Provides training to new case administrators and assists in their ongoing learning and development.
    • Assists in the performance of desk and file audits to ensure all cases are managed in an efficient and timely manner; manages additional case files, when necessary, to ensure a timely continuation of services.


    Education & Experience: Bachelor’s degree in business or related discipline; and 5 years of relevant experience (i.e. law office or case administration); or an equivalent combination of education and experience

    Communication Abilities: (Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; spells correctly; writes using concrete, specific language; uses punctuation correctly; writes grammatically.

    Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.

    Computer Skills: Intermediate proficiency with Microsoft Word, Excel, and web-based and/or database case management software.


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