American Arbitration Association

  • Case Administrator II

    Job Location(s) US-RI-Johnston
    Job ID
    2018-1401
    Category
    Alternative Dispute Resolution
  • Overview

    The American Arbitration Association is seeking two candidates for the Case Administrator II position in our Northeast Case Management Center - Commercial Division. Using the highest degree of professionalism, integrity and thoroughness, the Case Administrator II performs administrative support, and assists with informing clients on ADR processes. 

    Responsibilities

    • Prepares communications for parties and mediators in a timely manner in order to expedite the ADR process.
    • Assists in the management of cases in accordance with the rules and procedures of the AAA; takes the lead on completing tasks and monitoring emails for assigned cases in the absence of Manager of ADR Services.
    • Maintains online case records in accordance with corporate standards, including electronic files and system records using proprietary software application; indexes, names and maintains documents online.
    • Assists in the coordination, initiation, and facilitation of conference calls.
    • Correctly applies corresponding fee schedules; accurately calculates and allocates billings/cancellations based on fee schedules and contractual agreements; clearly explains financial concepts and fee calculations to customers in layperson terms
    • Applies in-depth knowledge of AAA rules and procedures and evaluates their application to difference cases.
    • Understands and complies with existing billing, disbursement and collection policies and practices, and communicates them effectively to parties, advocates and mediators.
    • Proactively identifies case management issues and works with Manager of ADR Services to find solutions.
    • Develops familiarity with the responsibilities of arbitrators and mediators and gives feedback on the Roster to appropriate staff.

    Qualifications

    Education & Experience: Bachelor’s degree in business or related discipline; three years of relevant work experience (e.g. customer service, case administration, legal environment); or an equivalent combination of education and work experience

    Language Skills:  Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.

    Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.

    Computer Skills: Intermediate proficiency with Microsoft Word, Excel, and web-based case management systems.

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