The American Arbitration Association is seeking a Case Administrator II in our Northeast Case Management Center - Consumer Division. Using the highest degree of professionalism, integrity and organizational ability, the Case Administrator II performs administrative functions and fee collection for assigned electronic case files and parties involved and serves as the primary liaison between the AAA, case participants and arbitrators, managing the flow of correspondence and information.
Education & Experience: Associate’s degree; 2 years prior work experience in a customer service, legal services, and/or judicial environment; or an equivalent combination of education and work experience.
Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Technical Skills: Intermediate proficiency with Microsoft Excel, Word, and web-based case management systems.