American Arbitration Association

  • Project Management/Business Analyst Intern

    Job Location(s) US-NY-New York
    Job ID
  • Overview

    The Project Management/Business Analyst Intern will be responsible for providing administrative and tactical support for our Supervisor of Online Services. The PMA intern will work with the Project Manager to coordinate and accomplish the necessary project tasks and requirements. In addition the candidate will be expected to assist in writing detailed requirement specifications. Candidate must have an eye for detail and a go-getter personality, ready to help synchronize all the project elements and make them operate successfully. This internship is located at our office in New York, NY.


    To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Regular, predictable and reliable attendance is an essential job function.

    • Communicate project status, progress on deliverables, and risks/issues to stakeholders in a timely manner, including working with various project members on outstanding action items
    • Assist the project manager in scheduling meetings, capturing minutes/actions from meetings, and following up with stakeholders to make sure agreed actions are being worked on
    • Participate in user interviews to detail requirements.
    • Document requirements using a provided requirement specification template.
    • Work with the Online Services and Business Intelligence teams to track and monitor project information, assists with data collection and preparation, ensures data and tasks are managed properly.
    • Reporting and escalating issues identified to management as needed
    • Develop project deliverables, such as requirements and training documentation as required
    • Assist in developing and managing project status documentation and communications


    Education & Experience: College student in their third or fourth year with a concentration in Computer Science, Project Management or similar field with a minimum GPA of 3.0.

    Communications Abilities:  (Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; spells correctly; writes using concrete, specific language; uses punctuation correctly; writes grammatically.

    Computer Skills: Intermediate proficiency in Microsoft Word and Excel;

    Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; and ability to understand and interpret statistical reports, data charts and graphs.


      Travel: Ability to travel periodically (10%) to customers, training events, and other AAA offices and conferences.  


    Sponsorship opportunities are not provided for this internship.


    The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


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