American Arbitration Association

  • Senior Case Administrator – Group Filing/Divisional Shared Resource (Case Administrator III)

    Job Location(s) US-RI-Johnston
    Job ID
    Alternative Dispute Resolution
  • Overview

    As a Senior Case Administrator – Group Filing/Divisional Shared Resource (Case Administrator III), the successful candidate will be an important member of a highly collaborative team in our Northeastern Case Management Center. Reporting to the Manager of ADR Services (MADRS), the Case Administrator will be primarily responsible for providing superior quality case management of alternate dispute resolution (ADR) services in accordance with the rules and procedures of the AAA and applicable law; will serve as an impartial liaison, and undertake supervisory and financial responsibilities in the absence of the MADRS.


    We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.


    • Understands context of AAA procedures, interpret and determine their application to specific cases and those of case administrators; and serves as an impartial liaison to initiate and maintain the efficient flow of information between the parties, representatives and arbitrators.
    • Prioritizes tasks, identifies important deadlines, and follows through accordingly.
    • Assists arbitrators in the timely and accurate issuance of awards.
    • Reviews and evaluates arbitrator removal requests and assists case administrators with challenges.
    • Consults with MADRS and case administrators and helps provides guidance on a regular basis to ensure that quality and consistent process standards are met.
    • Assists the Assistant Vice President (AVP) and MADRS with internal projects following proper procedures as assigned.
    • Assists the AVP and MADRS in providing training to new case administrators and assists in their on-going learning and development.
    • Assists in the performance of desk and file audits to ensure all cases are managed in an efficient and timely manner.
    • Manages group filing caseloads in conjunction with the MADRS.
    • Assists with training and acts as a liaison between offices as it pertains to group filings.
    • Provides general coverage, including remote coverage, for all office tasks in the absence of colleagues or in the event of a backlog.


    Education & Experience: Bachelor’s degree in business or related discipline; and 5 years of relevant experience (i.e. law office or case administration); or an equivalent combination of education and experience.

    Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.

    Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.

    Computer Skills: Intermediate proficiency with Microsoft Word, Excel, and web-based and/or database case management software.


    The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


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