American Arbitration Association

  • NYSI Conciliator II

    Job Location(s) US-NY-New York
    Job ID
    Alternative Dispute Resolution
  • Overview

    As a Conciliator II, the successful candidate will be an important member of a highly collaborative team in our New York State Insurance Case Management Center. Reporting to the Assistant Vice President, the Conciliator will be responsible for assisting parties in resolving No-Fault Auto Claims disputes (pre-arbitration) by applying negotiation skills and techniques in accordance with the regulations of the NY State Department of Financial Services, insurance law, and AAA rules and procedures; serves as liaison to the parties and their representatives.

    We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.


    • Reviews and analyzes case filings; identifies possible opportunities for parties to reach a mutually agreeable resolution in compliance with applicable rules and procedures; initiates settlement discussions.
    • Utilizes knowledge of NY No-Fault Insurance Laws and NYS Workers Compensation Fee Schedule to help parties reach a fair and amicable resolution; serves as a reliable resource on regulatory requirements and AAA guidelines.
    • Manages and maintains accurate documentation for assigned team caseload; ensures that the parties have the necessary documents (evidence of payment, EOB’s etc.) to assist them in the negotiation/resolution process; maintains and records logs, reports and correspondence regarding e-mails and party communication.
    • Performs administrative functions (e.g. accurate case issue documentation, completion of online case management tasks such as issue coding, indexing, etc.); responds in a timely and accurate manner to requests for information.
    • Builds professional rapport with clients by maintaining regular contact over phone and email; ensures efficient flow of communication and information between parties to foster a speedy resolution and appropriate management of cases.
    • Exercises appropriate judgment and discretion in handling confidential and sensitive customer information; ensures that unresolved/complex issues are escalated appropriately.


    Education & Experience: Bachelor's degree in business or related field; three years progressive experience with No-Fault Auto claims processing/administration and NYS Regulation 68; or an equivalent mix of education and experience.

    Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.

    Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.

    Reasoning Ability: Possesses ability to solve practical problems with a variety of variables; exercises sound judgment to make decisions in a manner consistent with the essential job functions, including the ability to determine importance as well as when to elevate problems to a supervisor.

    Technical Skills: Intermediate proficiency in Microsoft Outlook, Microsoft Word, Microsoft Excel; ability to use web-based software and/or database management software.


    The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


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